ServiceNow Community

Funktion for StartEndDateValidation dont work in Service Operations Workspace and CSM Workspace

Hello together,this post describes the way how to validate the start and end date. https://www.servicenow.com/community/developer-articles/two-quick-steps-to-achieve-end-date-after-start-date-validation/tac-p/2809061I tried this for change_task table...

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Service Bridge v2.1: February25 Store Release - Publish catalog items as remote record producers

This time saving feature allows providers to publish local catalog items to Service Bridge as remote record producers. A provider can create a remote record producer from the following catalog classes. Catalog ItemRecord ProducerHardware CatalogSo...

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Configuring the Now Assist Readiness Evaluation: An Implementor's Walkthrough

If you’re working with ServiceNow’s Now Assist platform, the Now Assist Readiness Evaluation is your first stop to gauge how prepared your instance is for Now Assist and agentic AI capabilities. Before you can see any assessment results, though, you’...

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ServiceNow Things to Know 115: string field a hyperlink in list view

Hello Everyone, Did you know you could make a string field a hyperlink in list view? In the list view by default only the first field and reference fields appear as hyperlinks but using the [code][/code] tag any string field can be made as a hyperl...

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Want to Show and hide choice options from a variable in Catalog item

I am working on a requirement in which we have one catalog item and inside this we have a field named 'Please select the category of task completed '(select box type). This field contains options such as Account Driver Support ,Diary Management , Doc...

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ITSM
Service Catalog

Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

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Resolved! ServiceNow Community Badge Availability: Hacktoberfest, Community Week, and #BuildWithBuildAgent

Hello everyone,I was fortunate enough to participate in the recent events: Hacktoberfest, Community Week, and the #BuildWithBuildAgent Challenge. I'm very excited about the recognition! I wanted to check with the long-time community members and team ...

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User Creation Email with Password Reset Link

Hi community, good day.I have a requirement: there is a notification set up on the User table. I want that whenever a user is created, the notification should be triggered for that particular user. In that notification, there should be an email scri...

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triggering subflow from script include.

var triggerServiceOptionFlow = Class.create();triggerServiceOptionFlow.prototype = Object.extendsObject(AbstractAjaxProcessor, { bulkSubscribers: function () { try { // --- Read parameters (support both plain and sysparm_* names)...

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Don't Waste Your Time or Your Tokens | Prompting Pro Guide

Don't Waste Your Time or Your Tokens The prompting pro guide for ServiceNow AI Agents (yes, I know we don't use tokens—it rhymed so nicely) Look, I know this is basic. Prompting is like protein in the fitness world—you're probably doing it, but you...

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Unable to access ServiceNow University

Hi everyone, I am unable to access ServiceNow University. I recently left my previous role and merged my ServiceNow account (associated with my former company) into my personal account that I had prior to joining. After joining new role I have merge ...

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Resolved! Service Mapping

Hello Team,I am new to Service Mapping and Discovery and currently working on a Service Mapping POC.Discovery and the MID Server are already in place. Apart from this, I would like guidance on what information and prerequisites I should ask from the ...

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SOW button invoking NowAssist skill and opening modal

Hello ServiceNow Community,I am working on a requirement in Service Operations Workspace (SOW) and would appreciate some guidance.I need to create a custom button on the Incident form that is visible only when:the Incident is created from SOW, andthe...

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Predictive intelligence Unable to predict.

I have trained a predictive intelligence model in "Similarity" in tested that it was working fine but now it is showing "unable to predict"Can someone tell the possible cause and its resolution.

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If not working when being used in a For Each Loop - Flow Designer.

Hi Team, I have a requirement where I would need to need to look up the JIRA spoke and then get the Projects using the For Each along with all its details - ID, Name, Key, etc. and then map it to my custom table. Till here I am able to achieve my req...

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