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What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights RohitGeorgV Specialist Major Incident Communication plan While creating a incident communication plan from major incident, how is the status... Read More RohitGeorgV Specialist servicenow survey configuration for reference record How can I remove this reference record details from th... Read More RohitGeorgV Specialist Servicenow survey configuration How can I remove this reference record details from the survey when it is triggered. Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More Juhi Poddar Specialist 🌏ServiceNow Australia Release: A Closer Look at Workspace Lists & Forms If you have worked wit... Read More Prasanna_Patil Specialist Why Understanding OOB in ServiceNow Is Critical for Successful Implementations. When organizations tra... Read More Prasanna_Patil Specialist How to have tooltip on esc portal Hello All, I want to have a tooltip on esc portal when i hover on taxonomies and wi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Join Us! Register now to attend the North Texas SNUG | Koch Industries Plano | April 9th Hosted by Heather Strukus 9 Apr, 2026 07:00 AM PDT Event Details Online ServiceNow Exchange: Seamless Workplace Service Delivery: IFM Integration with Corrigo by JLL Hosted by Abigail Lavadia 9 Apr, 2026 08:00 AM PDT Event Details Online Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption Hosted by Sarah Wood 9 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy- Thursday Session Hosted by HariomS35974003 9 Apr, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: How the LA Court System upskills its workforce with ServiceNow University Hosted by Kevin_Lee 9 Apr, 2026 10:00 AM PDT Event Details Online Federal Tech Tech Talk: Beyond the Portal: Creating a Unified Digital Front Door Hosted by WhitleyT 9 Apr, 2026 10:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

SLA Pause and Stop conditions

I have a requirement, where user requested to pause the sla on sc_task tickets when it is moved to closed complete state until 7 days from closed at time. After 7 days from closed at time it should complete the sla which is running. if in case user r...

  • Question

Recomendation on adding trusted domain

There is a requirement to add 5000+ trusted domains in the system, so that inbound emails can be processed. But I feel this should not be done due to risks like performance degradation, Security Vulnerabilities, spam emails etc. What else can be the ...

  • Question

How to report on downstream risks/controls for an entity?

Hi there,I have Classic Risk installed and have configured the upstream/downstream entity hierarchy for an organisation. Example of hierarchy is: Group -> Division -> System, where the assessment of risks/controls are completed at a System level.When...

  • Question

AI Agent tool - knowledge articles retrieval inconsistency

I seem to have an issue with the search retrieval tool, namely the 'Get relevant knowledge articles'. The AI agent sometimes find the answer perfectly to a query, and in the next moment it says XYZ information is not provided in the knowledge. Do you...

  • Question

Scheduled Data Export - Pre and Post export script execution

Hi All, I want to export incident table data to MID Server and I have created a export set and definition for that. I have some date/time fields for ex, "opened_at". I want to change the format in the excel sheet to "yyyy-mm-dd HH:mm:ss.SSSSSS". Coul...

  • Question

audit is enabled but not showing in Activity log.

Hi,In the alm_asset table when an asset is assigned to a person, the assigned date and time are not appearing in the Activities section,even though Audit is enabled. We can see this information up to l, but after that, it is not visible. Could someon...

  • Question

Major Incident Communication plan

While creating a incident communication plan from major incident, how is the status being set to 'Approved' by default, is it using any OOB business rule? Just want to make the status to 'Open'. Can i know from where it is set to Approved, rather tha...

  • Question

Customizing SOW incident form

We are new to SOW and on the incident form in SOW there are the Overview and Details tab. The service desk is asking for us to swap the order of the Details and Overview tabs so that Details appear before Overview.I trying to explain the purpose of t...

  • Question

Now Support and stats.do Out of Sync

Hello all! This is likely minor, but I just noticed something odd in our test instance.  I was submitting an automated request on the Now Support site and noticed that our test instance showed it was on Australia EA1.  We have Australia on our dev in...

  • Question
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