ServiceNow Community

Resolved! Task has a word limit

While creating the task after phases in DPR templates, I noticed there's a word limit and no option to add the description either. Or is there a way to add the description of the tasks anywhere?

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Can't Import Employee Center Starter Stories

I'm trying to import the Employee Center - Starter Stories into my PDI onto the rm_story table and I keep getting an error message that "User not authorized to initiate import". I'm logged in as the Admin and I do have the import_admin role. Has an...

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Group by Execution date

Hi Team,I’m working on a Change Task Dashboard in new Platform Analytics team. Currently, I have several CTASKs scheduled for future dates, and I’d like to group them by execution date to display the number of CTASKs scheduled per day for the next we...

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Resolved! Assistance with HTML Variable Display

Hello,I need some help. The screenshot below shows an HTML variable embedded with a Change Request record. Is it possible to remove the manual text at the top and display only the link? This would make it look much cleaner. If there is another type o...

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Enabling GCP Discovery

Hi Team, While trying to create Cloud Discovery schedules for GCP, I cannot see Provider as Google. It only shows Azure, VMWare and AWS. I have installed the required plugins for Discovery and Service Mapping and have also installed SG connector for ...

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exam with pearson

When taking the test will I be able to mark a question for review and come back before I submit my test ? I know I could with web assessor I'm would like to know if it's the same with Pearson.

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Strange login behavior. Bug?

I have two accounts in our instance. Both accounts share the same email address but have different usernames. My non-admin one is provided through M365. So yesterday I logged into my non-admin account via SSO as I normally do. I use a private tab for...

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Identifier Rule allowing duplicates

Hi ,I created one CI Class (extended from 'cmdb_ci'), in that created some attributes, created one Identifier rule., in that rule I selected 2 fields ., and In Reconciliation Rule I selected source as IMPORT SET.I created some records through impor...

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ADO to SAFe integration how to keep the relationship between sprints, epics, and stories?

If my goal currently is just a 1 way sync from ADO to ServiceNow pulling from ADO, how are you able to maintain the relationship between stories, sprints, and epics coming from ADO when importing them into ServiceNow?

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redirect from service portal item

How to redirect customers from a service portal to another site? In CSM portal, when customer tries to open an item/record producer(ex: "Hardware Order"), instead of opening form, can we redirect to another site?How can this be achieved?

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adding tier 1 and tier 2

where do i add the tier 1 and 2 in servicenow HRSD so i can leverage OOB dashboardsis this done on Recrod producers or on assignment groups?

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Agent Workspace
UI Framework Next Experience

'Mandatory' field in Specification Relationship - OMT

Hi All, What is the significance of 'Mandatory' field in Specification Relationship. Use case I can think of is that a particular RFS is mandatory when requesting a CFS. In such case order should be created for RFS as well. But how does it work in c...

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Guidance Needed to Transition Into ServiceNow + Looking for Referrals

Hello Everyone,Hope you are all doing well.I’m currently working in a different domain, but over the past few months I’ve developed a strong interest in the ServiceNow platform. I’ve been learning through the PDI, completing hands-on exercises, and f...

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Full-Time

Resolved! Auto Closure of Change Requests

I am looking to implement a solution to Auto Close Change Requests that are older than 6months any help appreciated/

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Fields in the CMDB 360 Query - Compare attributes values

Hello Experts, Class attributes are missing in the step 2 of In the CMDB 360 Query - 'Compare attributes values' .I have selected the cmdb_ci_computer class. The query dropdown shows only 20 columns. Attached screenshot for reference.So, my query is-...

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