ServiceNow Community

What is the disadvantages of order guide

Hi ,Please provide at least 3 reasons of disadvantages of Order guide and impacts

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ITSM: General

Can you hide label ''Everyone can see this comment” under the comment in CSM Workspace Approval rec

Can you hide label ''Everyone can see this comment” under the comment in CSM Workspace Approval record?

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Platform Fundamentals Academy - October 17th, 2024 - Document Management Essentials

Senior Product Manager Rahul Mathur led an exclusive session on October 17th, 2024, hosted by our Platform Fundamentals Academy. In this session, participants explored the transformative power of Platform Document Management. They learned how key fea...

Article

CSDM and reporting per managed environment

I am mapping standalone infrastructure environments (IAAS) into CSDM. Typically, technology services (e.g., network, hosting, database) are created with related service offerings. However, we have a key requirement: we must report on CIs, tickets, an...

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I cannot prevent user from modifying task planned duration from "Task Planner" in Project Workspace

Hi community, I am having an issue working with UI Builder and I hope you can help me. The company for whom we are working has asked me to prevent people from modifying planned durations from project workspace if the project has already started. I tr...

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Employee Centre Custom search widget with new search application is routing catalog to backend view

Hi, can anyone help me on thisi created a new search widget in a custom app scope, which is working as expected i want a custom search results for catalogs so created a new search profile and search application, but the search result is routing to th...

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Hide subToolbar for Project Workspace

Hi In project workspace there is a record page whenever from list i open any record Project Workspace Subtoolbar become visible there is a property of it in which i have mentioned my page id as well still its not workingIts working fine for my anoth...

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CSDM query

Hi All !Kindly help me out with correct answers. From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2 Answers)a. Business Service Offeringsb. Busi...

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Interaction “Chat summary” field added to form layout in SOW view but not visible

Hi everyone,I am trying to show the Chat summary field on the Interaction record, but it is not visible even after adding it to the form.What I’ve done so far:Table: interactionI added the Chat summary field to the Form Layout for the specific view I...

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Service Operations Workspace

App generation - quick start and prompting guide

App generation is an AI Agent who helps developers bring their app ideas to life through a requirements gathering conversation. This quick start and prompting guide, will walk you through how to activate App generation, understand its behaviours and ...

Article

Issue with application service.

I'm facing an issue with an application service let say "XXX". These are the issue mentioned below:1) There is no relationships for this application in scv_ci_assoc table.2) The view map button is disabled.3) Application won't open in the CSDM view.4...

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Guidance Required on CMDB Design for AI Data Sources (Azure OpenAI / Atlas Vector Search)

Hello All,We are currently working on supporting AI data sources and their catalogs within ServiceNow CMDB and have been evaluating the appropriate CI classes and data model in alignment with CSDM 5 and the AI Control Tower/AI Inventory capabilities....

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Data Foundations
Service Graph
Service Graph Connector
SGC Developer

CMDB Class for IDF/MDF Data

We're looking for the correct place to put our IDF/MDF information, similar to data center/computer room. However, looking through the available classes, nothing really seems to fit.

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Request for Product Clarification: SPM, CWM, Agile, and Digital Product Model Integration

Dear community, I have a request for Clarification: SPM, CWM, Agile, and Digital Product Model Integration, to gain clarity on the intended usage and hierarchy of the Digital Product entities and their relationship to SPM -existing Idea, Demand, Agi...

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Agile Development
Demand Management
Project Portfolio Management
Test Management

[Lab Validation Notes] Welcome to ServiceNow (Zurich): Forms

This post shares learning notes from troubleshooting lab validation issues encountered while working through the Forms module in the Welcome to ServiceNow (Zurich) course. It focuses on common error messages you may encounter if the validation fails....

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