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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible?
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Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge
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Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Its_Azar Specialist Understanding Time-Limited Roles in ServiceNow Giving permanent roles for short-term tasks increases security risk and leads to ro... Read More Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Workshop at CERN - Exploring ServiceNow Workspaces and the Next Experience Hosted by isabel 14 Nov, 2025 12:30 AM PST Event Details Online Live on ServiceNow: Leveraging CSM Case Lines: Best Practices Hosted by Lolita Honkpo 14 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: CSDM Data Quality and AI Agent Performance Hosted by Lolita Honkpo 14 Nov, 2025 09:00 AM PST Event Details Online ServiceNow User Group Sacramento Hosted by CaliE 18 Nov, 2025 07:30 AM PST Event Details Online Workflow Data Fabric Academy Hosted by Abigail Lavadia 18 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: What's new in the Zurich release for Data Foundations Hosted by Lolita Honkpo 18 Nov, 2025 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Issue with Import Update Set from XML functionality

I am trying to upload update set using Import Update Set from XML functionality. I am selecting XML file, and clicking upload. After that, seeing nothing. Neither I am able to find anywhere this activity in list of Retrieved Update Sets. How to previ...

  • Question
  • Scoped App Development

Resolved! How to End a Playbook

Greetings all, I'm trying to educate myself on the use of Playbooks within ServiceNow. I have built various Flow Designer solutions in the past. This may seem like a silly question but how do you end a Playbook after a Decision / If condition stateme...

  • Question

How is hardware swap realized in ServiceNow SOMT Zurich Version

Question is around  hardware swap OOTB functionality. If a hardware swap is to be done on child PO, can we assume that Parent PO/ Top order line item remains with "No Change" and Child PO/OLI will have "Change" action? Also if I am supposed to do a h...

  • Question

Autopopulate the Manager field in the catalog item.

Hello, I need to automatically populate the Approving Manager variable in a ServiceNow catalog item based on the following logic:If the Is this request for you? variable is Yes, then the manager of the Requested by user should be auto-populated in th...

  • Question

SLA Breach time calculation not followed schedule

Hi,I have an SLA which has schedule 8am to 6pm schedule.A case is created to 11.35am but the breach time calculated it shows 01.43am next day.How can this be possible?Look at the screenshots for the details.Task SLA Screenshot:IN SLA definition, we h...

  • Question

Issue with walk-up widget "Online check-in experience"

Hi,I am facing one issue in widget "Online check-in experience"As i need to customize this one for 2 different requirment i need to clone this 2 times. But problem here is angular ng templates there are 8 template in ootb widget in this out of 8 i am...

  • Question
  • Cost Management (ITSM)
  • Walk-Up Experience

Resolved! New Dev Instance - Admin login no longer working

I requested a new PDI yesterday (dev281093).  I logged in using the admin credentials with no issue.  I had to do some research to remind myself how to get to the glide records.  I went back to the dev instance and within minutes, I was logged out.  ...

  • Question

How to make a Subcategory dependent on a category in catalog item?

Hi All,we have Category and Subcategory variables, Select Box type variables in catalog item. I want to make a subcategories choices dependent on category choices. How do I achieve this? Please refer below screenshots.         

  • Question

How to capture changes in a particular update set?

Is there a way to capture the changes into a particular update set? As I am already aware that with the below script, we can capture the changes in the current update set: var rec = new GlideRecord('sys_script_include');rec.get('3746f334879755503662f...

  • Question

A Day in the Life of a Remediation Owner webinar

In continuation of the "Success with VR" webinar series, May 15 & 16, William Tran, Sr. Business Process Consultant, from ServiceNow's Expert Services team joined me for a session reviewing "A Day in the Life of a Remediation Owner".  When rolling ou...

  • Article
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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