Hi Team,
In Service Operations Workspace, I noticed the Major Incident State field appears on the Overview tab only for Major Incidents and not for normal Incidents.
I have created a few custom fields and would like them to behave the same way, meaning they should be visible on the Overview tab only when the Incident is a Major Incident.
Can anyone advise:
- How is this OOTB behavior configured?
- Where can I configure similar visibility for my custom fields?
- Is it based on major_incident_state, the sn_sow_mim plugin, or another Workspace configuration?
Thanks.
