ServiceNow Community

Lifecycle Event trigger script problem when using sys_id in variable in query

Hello all, Not sure if this is only an Activity Set trigger script-related issue only but here is what I experienced. I had to use a scripted condition for an Activity Set trigger, it checks a date and the completion of the previous Activity Set. The...

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Human Resources Service Delivery

Need Access To HR Case Management , Lab Management in my Personal Dev Instance.

Hello Team, I would appreciate assistance in updating my Personal Developer Instance (PDI) for my self-study and labs in Now Learning. When I initially requested my PDI, I mistakenly selected “I Need Guided Experience” instead of “I Need a Developer-...

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ServiceNow Citizen Developer

I am a newbie and I am trying to learn by using Yokohama Citizen Developer learning portal. I am unable to download any exercise files (screenshot attached). All I get is a blank page. For example, when I tried to download the Todoproject.xlsx file f...

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"It seems you have left the conversation" message in VA

If user is not responding for particular time Virtual agents show the message "It seems you have left the conversation" and close the chat. However I want to set this notification for 3 times as a reminder and then close the chat with closing interac...

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Application Menu Module / Logo link cannot directly open Next Experience Dashboard

Hello Community, I am working with the Next Experience UI and dashboards.I noticed the following behavior: When I configure an Application Menu → Module with link type = URL, I tried using the traditional dashboard link like:$pa_dashboard.do?sysparm_...

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Email script for populating Opened by value in notification

Hello TeamI have a requirement in my current project where I need to send an email notification after approvals rejected so that I have created one email notification the approval table. In the notification body, I want to display the name of the per...

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ServiceNow backend takes a giant leap making the platform more efficient -Introducing RaptorDB

Note : The content shared below is a summary of all the information available on the internet and insights shared at the Knowledge 2024 keynote. ServiceNow is making a significant upgrade to the foundation of its Now platform: the database. They'r...

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Platform and Cloud Security

Financial Planning tab missing in Scenario Planning (Strategic Planning Workspace)

Strategic Planning Workspace. In Scenario Planning, I do not see the Financial Planning tab option when creating a scenario.Steps I have taken so farSet sn_invst_pln.enable_budget_allocation_v2 to true. Default value – ‘true’Set sn_invst_pln.budget_a...

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Next Experience UI – How to change the ServiceNow logo link target?

Hello Community,In the Next Experience UI, the ServiceNow logo (top left corner in the global navigation bar) currently redirects to the default homepage.In the classic UI, we were able to change this behavior using the system property glide.banner.i...

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'System Performance Dashboard' deprecated without alternative &forcing to take Impact subscription?

One of our customer was using 'System Performance Dashboard' in previously and asked us to enable the same on their new instance. I see that ServiceNow has removed it. Details here:System Performance Dashboard is deprecated in Xanadu without free alt...

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Onchange client script is not working.

When change request state is moved to implement state actual start date is mandatory. If actual start date is less than planned start, then throw error message and make justification field mandatory. I have written onChange client script for actual s...

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Compose email attachments not showing in attachment related list in workspace

Compose email having attachments but those attachments are not listed in attachments related list in workspace Kindly someone help with what is issue here Thankyou

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CIS-CSM Exam

Hello and good morning. I will be taking the CIS-CSM exam in the near future. Could anyone please provide details on how the exam is graded. Meaning, if you are asked to select multiple answers, do you need to get all correct to get credit for that q...

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Rethinking an Approval Workflow

Hi community,I'm looking for your input on a workflow I've designed and how to improve it. I'm trying to create a subflow to handle an approval process, but I've run into a design issue. My Current Workflow Logic The core logic of my current process ...

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Resolved! The free voucher for learning

Hello Team, I am in the middle of the service now, learning the module for the system administrator path. But for clearing the fundamentals of CSA, it's asking me to pay $300. Anyone who can help me with the free voucher for learning? Anyone can offe...

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