HTML type field not saving when Business Rule runs as system user after Wait Rule - Zurich

Hi Community,We have a Business Rule that creates incidents based on incoming alerts from an external monitoring tool. It includes a Wait Rule - when the wait completes, a scheduled workflow runs as the system user and executes a post processing scri...

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Generate & Attach Editable MS Word Document (Prefilled with Incident Details) from Incident Form

I want to add a "Generate Document” button on the Incident form that creates an editable MS Word file (DOCX preferred) with prefilled Incident details and automatically attaches it to the record. I’m looking for a free, fully OOTB method without paid...

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Platform analytics dashboard requirement

Hi, I want to build a dashboard that shows how long incidents have been assigned to two specific groups. The incidents should be categorized by how many days they’ve been with the group—for example: 0–5 days, 6–15 days, and more than 15 days. I also ...

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Show Playbook in CSM configurable workspace for custom table which is extending the task.

We have a requirement to create a custom table extending the task with 30 + custom fields. For fulfillment we are planning to use the CSM configurable workspace so that agents can update the required fields using playbook steps or directions. We are ...

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• CSM Configurable Workspace

Not able to see "Knowledge" check box on Incident form

Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...

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Color coded dates in a calendar/date picker widget

Hi Team, We want to implement date color-coding based on availability. For example, when users check for available dates, fully booked days should appear in red, making it easier for them to select only the available dates. I’ve searched for examples...

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Hyperlink issue in Empoyee centre

Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...

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Creator Con 26

Hello Team,When we have CreatorCon for 26 ??and any meetup pls

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What is ServiceNow

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How to change the logo of servicenow?

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can we customize "Unauthorized Change Task"

Hi Experts,  Can we customize - "Unauthorized Change Task" only for specific classes and specific attributes ?In case yes, could you please share the steps of the customization ? Thank you.

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A look at the Innovation lab 'Developer Workspace' store app app

Last year, I spent some time reviewing a few of the releases to the store by the Innovation lab.    Some were of more use for me in my role as a Platform Architect. The Express List stands out particularly, and is of course now part of the core Servi...

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"49 Tickets by Morning": How We Solved the Mystery of Discovery Overwriting Our Maintenance Status

Tags: Discovery, CMDB, Install Status, Operational Status, Change Management, WLC, Best Practice   Hello fellow ServiceNow practitioners,   Have you ever come into work to find your queue flooded with unexpected tickets? We did. I want to share a rea...

• Article
• Best practice
• Change Management
• CMDB
• Discovery
• Install Status
• Operational Status
• WLC

Now Assist vs Predictive Intelligence

Hi,I'm trying to understand how Now Assist and PI Similarity are different, since I can ask Now assist to find me similar/related incidents, but is this not what PI Similarity does? Another related question is how PI is used in conjunction with AWA? ...

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.list or .LIST

Which is the best practice for opening the table using .list or .LIST

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