ServiceNow Community

Introducing Machine Identity Console (New in Zurich)

Why machine identity matters more than ever In today’s hyperconnected cloud environments, machine identities—those assigned to APIs, services, and non-human entities—are everywhere. They’re the glue that holds secure integrations together. But when m...

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Customer Security and Trust (CST)
Platform Security

IT Asset Management

Request access to Asset Management roadmap sessions and to the learning sessions nirisha.chalapati@cdw.com

Question

Restoration of a previous version of a service map

Hello, is it possible to revert a service map of a mapped application service to a previous state? In my case, the entire service map was deleted except for the entry point. I would like to restore the state where the complete infrastructure was visi...

Question

custom approval email

I have created a custom approval email notification for a specific catalog item, and I want to disable the OOB approval email for that catalog item which is on sysapproval_approver.Below is the script that I tried but it blocked notification for all ...

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Exclude some item when archiving REQ/RITM/TASK

Hi, We currently want to archive REQ and their related records that was closed before 2 years ago.But we want to exclude from the archive rule some item (catalog item called firewall). How to do that since there is no "item" field on the request and ...

Question

UI Builder Component: Content Tree

ServiceNow documentation: https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/now-components/now-content-tree/overview Use Cases The Content Tree is a powerful widget to make complex data structures transparent. Examples of us...

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How to refer to the current record when writing scripted filter in Related list

I'm creating a PoC of listing published knowledge articles in a custom Related list created by Relationship on CI form. The idea is to get all knowledge articles found from Knowledge categories, whose value matches either with the sys_class_name of t...

Question

Ecmascript 2021 in UI pages

[Yokohama]I've got a UI page in the global scope, and I'd really like to use optional chaining in the HTML evaluate tags. Regardless whether that's supported, the toggle at the top of the form "Turn on ECMAScript 2021 (ES12) mode" always flips back t...

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Error in 'Fire Event' Action in Flow Designer, how to resolve?

Hello Community,I am getting the below error , while checking the flow executions in Flow Designer.What does the below error mean and how to resolve it?class com.snc.process_flow.engine.serialization.GRProxy$1 cannot be cast to class java.lang.String...

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TNT: "Related Attachments" Related List

Part of the Tips 'N Tricks" series. I've seen a lot of requests in the Community to see related attachments on multiple forms. For instance, people want to see Requested Item attachments on the related Catalog Task records as well. Most "solution...

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Instance Configuration
Multiple Versions
Scripting and Coding
User Interface (UI)

How to add guided self-service to topic page?

Hello, how can I add a guided self-service to a topic page? I have tried with:1. Widget Quick links: The guided self-service appears on the topic page but if I click on it nothing happens2. Widget guided self-service processes for topics: I have add ...

Question

UI Action on Database View Fails for User (401 Unauthorized + GlideModal Null Errors)

We have created a custom list UI action that appears on a database view.It calls a client-callable script include, and also uses the following modals.- GlideModal: glide_confirm_basic, glide_warn var confirm = new GlideModal('glide_confirm_basic', tr...

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Resolved! How to solve : Discovery Fundamentals On Demand (Course) Task: Extend Windows OS - Servers Pattern

How to solve : Discovery Fundamentals On Demand (Course) Task: Extend Windows OS - Servers Pattern (Content)Task: Extend Windows OS - Servers PatternSCENARIO:Cloud Dimensions has gained confidence in how easy it is to extend ServiceNow Discovery for...

Question

Is it possible to Approve request from Microsoft Teams without any roles assigned to the approver

If an approver responds to an approval request via Microsoft Teams(Approve/Reject), do they require a ServiceNow license if they don’t have any assigned role in the system?I have checked and it ispossible for a user without any role to approve or rej...

Question

Create Task SLA when record is inserted for custom table

Hi All, I have a requirement to add task sla to the custom table when record is created.I created an SLA Definition with retroactive start and set as "Created" but task SLA is created only when I update anything on the record. Appreciate if you help ...

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