ServiceNow Community

Submit catalog item from Import Set Records

I have an import set table and a transform map script that is supposed to a submit catalog item and populate its variables from the source record. This should work per record loaded in my import set table. It only works if I add a record manually (cl...

Question

Resolved! Contract [ast_contract] - Parent children fields dependent on Record Producer

Hello,I have a question regarding the Parent Contract number and Child Contract number on a Record Producer.I have two variables on my Record Producer:Parent Contract number – Reference field (Contract [ast_contract])Child Contract number – Reference...

Question

Creating historical data in a journal field

I spent a bunch of time trying to find a way to add data to journal fields while maintaining the original time stamp and user ID for a customer migrating to ServiceNow and wanting to maintain their notes from their existing system. I suspect that t...

blog
Scoped App Development
Scripting and Coding

Lab avaialbility

Is there any Lab activity available to practice all service now options and features

Question

Are your auto-refreshing widgets causing instance slowdowns?

Over the past few months I have started to see a lot of performance issues being caused by Service Portal widgets using an auto-refresh. These widgets can generate a very large number of requests to a REST API called sp/rectangle, and a very large am...

blog
Service Portal

Resolved! Activity log improvements - enter instead of shift+enter?

Hi,When adding a comment in an incident using the employee center interface, using 'enter' on my keyboard causes the comment to get submitted.However, I would expect that this enters a new line in the comment field instead of submitting the form.I kn...

Question

Zurich-EGRC Portal serarch "egrc" not retuning values

launch https://<instance>.service-now.com/egrc search - "egrc" not returning any value when service now admin search "egrc" it retrun values Same user in Yokohama able to search "egrc" and return values

Question

Platform Analytics Technical Boards and Filters

Hey All, We are building a technical board for a client within Platform Analytics (technical editor). We added a filter to the technical dashboard. We noticed that the filter conditions aren't being saved when users apply them. With inline dashboar...

Question

Why my record is gray and can not use it in my Sub flow

Dear all,I am trying to extract the list of categories avaialble for incident table in orer to pass it to my Now Assist Skill for further process.For that I start my configuration flow as below :The action retrieve all the categories for incident tab...

Question

Platform Analytics Technical Boards Saved Filters

Hey All, We are building a technical board for a client within Platform Analytics (technical editor). We added a filter to the technical dashboard. We noticed that the filter conditions aren't being saved when users apply them. With inline dashboar...

Question

Obtain Service Now Certifications

Does anyone know how I can get certifications I earned in service now that are tied to my old work email address-account?

Question

Center component headers in Dashboards built in UI Builder

Hi there, I was just wondering if there is a way to get the component headers to center instead of being left justified. I noticed someone asked this a few years back and it wasn't possible but wanted to check to see if anything has changed since the...

Question

Expanded Role Inheritance for itil and itil_admin: Australia Release

Expansion of ITIL Roles with New Role InclusionsEarlier, in ITIL-based systems, a single role like itil used to handle multiple responsibilities such as Incident, Problem, and Change management. However, with the introduction of more granular roles, ...

Article
Incident Management
Service Desk

How ServiceNow AIOps Improves Core Banking Reliability

A core banking outage is never only an IT issue. When your payment rails, ledgers, or customer channels wobble, you risk missed settlements, broken service promises, and hard questions from regulators. That is the heart of Bill Martin's briefing fo...

Article

CIS-ITSM On-Demand training and support documentation

I have a question regarding the on-demand training for the CIS-ITSM certification.I’m finding the current on-demand course challenging for a few reasons:The course structure is difficult to follow, as the menu primarily serves as a progress tracker r...

Question