ServiceNow Community

How to filter a catalog item reference variable based on the logged-in user’s segment description.

In a catalog item reference variable that uses the cmdb_ci_business_app table as the reference, how can I configure it so that, when the logged-in user’s segment description field in the sys_user table is “AAA”, only records whose Owning organization...

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I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.

I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.Specifically, I want to search the “u_kb_tag” field (reference type) in the custom-created “u_knowledge” table.Since the out-of-the-box widget cannot be ...

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Architect

Resolved! Zurich 2FA Login screen disappears/redirects

I upgraded my PDI to Zurich the other day. After the upgrade, I now see a message on the login page saying ServiceNow plans to enforce MFA for PDI loginsI set up an authenticator app for my user account and can log in successfully using it once. Howe...

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Resolved! Assignment group reference qualifier should be diff based on table

Hi All, As of today assignment group field if being used from the task table. But now i have a requirement if i open incident,problem,sc_request_incident_task_problem_task,sc_task tables open and trying to select assignment group reference icon, it s...

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Lists and Filters Lesson

Hello, I'm having issues with the Lists and Filters Lesson validating. Attached is what I see. To my knowledge, I followed the steps. I'm unsure what the issue is.

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suggestion to a beginner

I am into ServiceNow as a beginner. Can you give suggestions to improve?

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New leader for RVA SNUG?

After nearly 15 years at CarMax that includes a decade shaping, scaling, and stewarding the ServiceNow platform, I was recently impacted by the company’s reduction in force. I’m grateful for the RVA ServiceNow community that has been a constant sourc...

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Exporting 100k Records - PAR?

With the switch to Platform Analytics and classic reports being deprecated, how should we plan to schedule an export of 100k records? We need it scheduled to send via email and PAR doesn't let us export to csv.

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Resolved! Export huge amount of data

Hi All, I am trying to export data from cmdb_ci table, CI records that we use. The total records to export as CSV is 788000,the CSV max limit is 300000. Can anyone please help me in exporting the records, how to separate them and export as batches? H...

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Actual Model Maximum Token Limit

Can I view the actual usage of Request token amount, Response token amount, and Buffer token amount?I want to estimate token usage. I want to conduct tests in the development environment and base the estimate on the test results. Regarding Response T...

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ServiceNow Exchange: Employee Experience Academy - Knowledge Center with advanced content editor

Discover the power of the new Knowledge Center and its advanced content editor. Unlock smarter ways to manage and deliver content that keeps you ahead of your organizational needs. Don’t miss how these tools can simplify workflows, improve knowled...

Event

Difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents

Hi, Would like to know the difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents. Any articles added to the task from knowledge suggestions by clicking on 'Attach to Task/Incident' will be added to Attached ...

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Service Portal widgets: how do you handle parallel development and conflicts?

Hi everyone, I’d like to bring up a topic that I believe many Service Portal developers have faced. When working with Service Portal widgets, especially when multiple developers are editing the same widget (same scope, same instance), changes become...

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Unable to See ‘Restart MID’ Link on Test Instance

Hello, We refreshed the test instance yesterday. The Mid Sever status is shows down and we would like to manually start the MID Server. However, the “Restart MID” option is missing from the related links. Could someone please advise how to make the “...

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clarification on delete operation of acl

Hi everyone,I’m looking for some clarity on Delete ACL evaluation in ServiceNow.Specifically, when a delete operation is performed on a record, how does the platform evaluate:table.nonetable.*My understanding is that delete is a row-level operation, ...

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