ServiceNow Community

recategorize a Computer CI to the child class Personal Computer, Best Practice?

We have a requirement to recategorize a Computer CI to the child class Personal Computer. Currently, the data is coming from Intune and landing in the Computer table out of the box.The client wants, based on some filter like[Chassis Type, Operating s...

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Need help understanding standard change templates vs standard change record producers

I need help understanding standard change templates [std_change_template] VS standard change record producers [std_change_record_producer] 1.What is the difference between the 2 tables and records that they contain? It looks the same to me.2.How are ...

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Display HTML field value without tags in workspace

We are working on Audit Workspace where we have changed the "Description" field type from "String" to "HTML". In workspace the "Description" field value is displaying with HTML tags. Is there any way to display the content without any tags.

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Outlook actionable message validate the microsoft entra id token after migrated

How to validate the microsoft entra id token configuration after being migrated for Outlook Actionable Messages. I've followed the steps to migrate token configuration as Microsoft is retiring the External access token. Microsoft will retire External...

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Emails stuck in “Ready” / intermittently “Processed” or “Ignored” when using Gmail SMTP

I have configured both inbound and outbound email in my ServiceNow instance using Gmail SMTP and POP3 with a valid app password, and email sending/receiving is enabled in properties. When I test using Flow Designer, background scripts, and notificati...

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Unable to Restrict Data Sources Visibility in Assets Data Import Module

Hello Everyone, I have created a new module called “Assets Data Import”, which references the Data Source (sys_data_source) table. My requirement is to restrict data visibility so that only four specific data sources are displayed when a user clicks ...

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Uses Preference for Workspace

Hi Team, In ServiceNow native UI, when a user selects/deselects something (like list columns, filters, preferences, etc.), it often writes directly to the User Preferences table (sys_user_preference). But if same action performed on HR Workspace le...

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HR Cae auto-closure cancels the approved approvals on RITM

We have configured a flow to auto-close the stale LCE cases (after 90 days of record generation). In that flow, we update the HR case state first to awaiting acceptance and then to closed completed, because directly updating the record to closed comp...

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ACL

Hi,I have a parent table with default ACLs (CRUD) grating access for role 'u_test'. There is a child table inheriting from parent table with default ACLs (CRUD) grating access for role 'u_test1'.However, parent table has one extra [parent.*] ACL grat...

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Resolved! Case creation from HR Agent workspace

Hello Guys, I have a question regarding creation of case form HR Agent workspace.I could see that when we create the case from workspace it throws an error.This happens to admin account too.

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Case and Knowledge Management
Human Resources Service Delivery

Remote catalog variable update in provider task

In a Service bridge Provider instance publish a remote catalog item and consumer can raise a request from consumer instance and create a provider task and that provider task reflect on the provider instance now in a provider task record parent contai...

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can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

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RISEUP 2026 AMS Region

Hello Community,I've applied for the ServiceNow RiseUp program starting Q2 April 2026, but the application has been on PM review stage for quite a while now. Has anyone recently applied and received an update? Specifically in the US and Canada region...

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Load of form showing wrong times.

Hello All, Issue experiencing in below scenario: There are two time fields: "Start Time and End Time" and one date time field "Custom Start Date Time". If i logged in with "US/Eastern" timezone and set values start time: 8:00:00 ...

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I wanted to understand that do we have feasibility to customise Related Links on SOW view.

Do we have feasibility to customize all the Related Links on Service Operations Workspace, either as a recommendation or by creating a new page similar to Related Records.

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