ServiceNow Community

State Duration Breakdown issue for KPI trending

Having an issue with what I believe is a combination of things and could use help diagnosing for a solution:At play are:A Metric Definition (and associated instance table) to capture the duration a record has been in particular option/label/selection...

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Resolved! AI Search - redirect to Portal page instead of backend form not working

Hi,I have created an Indexed Source for the Task table because I'm attempting to enable search for Incidents and Requests from the Service Portal. This is my Indexed Source: I created the Search Source and linked it to the Search Profile and it is ...

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Show attachment of parent case on portal

Hi,I want to show all the attachment of parent case on portalBelow code is not workingScript include:var att = new GlideRecord("sys_attachment"); att.addQuery("table_sys_id", taskGR.parent); att.query(); ...

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Trigger Business Rule on change of state on AVIT or VIT in Servicenow Vulnerability Response odule n

Hi, I have created a onChange BR on AVIT (sn_vul_app_vulnerable_item)table whenever there is a change on if state changes from closed to trigger so that each AVIt will have only one rem task in open stateBut lets say when ever the assignment group on...

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Modeling IOWN All-Photonic Network (APN) and OTN Layers in ServiceNow TNI

The Purpose of this Article (what’s in the article and what’s not) What this covers: Concept for modeling All-Photonic Network (APN) and Optical Transport Network (OTN) in TNI. How APN/OTN connectivity maps onto optical equipment.What this does not c...

Article

Does anyone know how I can dot walk sysapproval_approver to sc_cat_item in Flow Designer.

I have tried AI, but I can't get those instructions to work. (Document ID) is not available.

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Customer Success Management: What's new in Zurich?

Customer Success Management What’s new in Zurich? Table of Contents RebrandingAI in Customer Success Management Recommend Risk Signal Solutions Agentic WorkflowTrigger Risk Mitigation Touchpoint Agentic WorkflowSupport Renewals and Expansion Agenti...

Article

Virtual agent

Can I change the name and logo of "Now virtual agent" which comes up in MS teams?If yes can you help me with this query.

Question

Interactive Filters

First, please note that I am not a developer, but an active user who is trying to self-teach due to low dev support resources. Appreciate any insights. Thank you! Question: Is there a way to show all goals and targets and filter that list by portfo...

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Reporting

Enable Metrics and State Duration in Case table

Hi,I want to create a metric for reporting on Case State Duration, but while defining the metric for the Customer Case and Technical Case tables, I’m unable to select the table values.Is there a way to enable metric definition for these tables?

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Data import and transform map and fix script issue

Hi Community,I have come across a weird issue. I am working on use case to import data from MySQL to ServiceNow using a JDBC data source. I have created 5 data sources (one for each table of MySQL). The next step is to map all the loaded data into on...

Question

Setworkflow(false) for specific business rules

I have a business rule which updates the values in a particular table (let's say Table A) after a record is inserted in the same table. I have a before insert which calculates and sets the value. I have an after update which recalculates if values ar...

Question

In ESC AI Search, how can I link to the ticket page instead of the form page

I used this YouTube video found in another community post to make Incidents searchable and stopped them from opening in the classic UI by disabling exact match search: AI Search setup for task table | Configure AI Search for Any Table | Entity View A...

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take table data from widget and add to RITM and SCTASK

hi everyone, I've created a simple and dynamic widget to use on the service portal so that users can add info into each row and copy rows as needed (like a multi-row but with the ability to duplicate rows). but when the catalog item is submitted, the...

Question

Transform script suggestion

Hello all,I'm seeking your input on a scenario we're currently handling. Current FlowA third-party Talend application sends 5,000 records daily to a ServiceNow (SNOW) transform map.In the onBefore script, we perform validation:If any field is empty, ...

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