ServiceNow Community

knowledge articles pending approval

WE have knowledge articles that are use approvalsAs knowledge manager for a knowledgebase how can we build a report/dashboard to see what articles still need approval? What those approvals are an who or work group they are assigned to ?WE used the sy...

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Resolved! FSM Signature Pad on Work Order Task

The requirement is to have a signature used as proof of service, required to close a Work Order Task. We created a new UI Page, u_wot_accept_signature, along with UI Actions to call it and templates, all copied from the OOB Work Order versions. The p...

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Financials on strategic planning workspace for new lens with new planning items

Hi everyone,I'm facing an issue with the Financials tab in a custom Portfolio Plan.I have created a new Lens using custom planning items (TeamSpace1 Project, TeamSpace1 Demand, and Enhancement). So far, I have:Created the new planning tables and con...

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SAM - why Normalized product,version is not showing even though status is normalized

Hello, I see given software model is normalized and status showing as normalized but in software installation it is not showing normalized product,version. Refer attached screenshots

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I’m not able to submit a catalog item request in Workspace

I’m not able to submit a catalog item request in Workspace. When I click the Submit button on the catalog item request page, nothing happens and the page stays the same. Does anyone know what might be missing or causing this? I’m using the OOB Catalo...

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ServiceNow Adminstraton Fundamentals lab 3.3.1 not showing related or expected links

I trying to go through this course and so far everything for any requested lab, my instance has matched the expected output. However hitting lab 3.3.1. I have done everything up to the point it asks in 3..1 lab it says to create a child service offe...

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Configuring the Now Assist Readiness Evaluation: An Implementor's Walkthrough

If you’re working with ServiceNow’s Now Assist platform, the Now Assist Readiness Evaluation is your first stop to gauge how prepared your instance is for Now Assist and agentic AI capabilities. Before you can see any assessment results, though, you’...

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Duplicate search results in employee center for quick links

Hi All, I have configured the search source for Quick Links, and the results are being fetched correctly. However, I am facing an issue where duplicate results appear for the same item when performing a search using the Quick Link.One result works as...

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NS Admin role

How to grsnt a user NS Admin role

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ServiceNow forums and meet-ups in USA

Hi All,Can anyone share the ServiceNow forums and meet-ups info specific to USA? I see multiple events happening across Asia but some information or content in this region will be helpful along with the hosts details. Thanks

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How to provide great answers in the Community

The ServiceNow Community thrives on the knowledge and experience you share. When you answer a question, you're not just solving a problem – you're teaching others and strengthening the Community. Here's how to make your answers as helpful as possible...

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How to populate reference field in target table from parent record during Transform Map (Scoped App)

Hi everyone,I’m working on a requirement in a scoped application and need some guidance.Scenario:I have a custom Request table where users create a record and attach an Excel file.Upon saving the record, a Data Source is triggered, which loads the Ex...

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Is Depends on the only relationship type for Application Service to Application Service?

When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...

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Set value in a single line text variable in a multi row variable set based on producer variable

How can we set value in a single line text variable which is present in the multi row variable set, based on one of the reference variable [which is present in the record producer]. Name of the reference variable which is present in the record produc...

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Need some help on Telecommunications, Media, and Technology Service Management

Hello All,I am seeking for some guidance or help to crack the Telecommunications, Media, and Technology Service Management Delivery Accreditation exam. Can anyone help me out on this aspect at the earliest? Thank you in advance.

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