Why cant I edit the ACL i created for my AI agent

HI,  I created an AI agent and defined the ACL under section "Define who can access this AI agent" . I created that ACL as "admin" . However , i cannot edit that anymore to change the role.  I have tried elevating the role and i am also the admin of ...

• Question

Setting Capacity in Resource Management

In all of the documentation I am finding for Resource Management, they all seem to start with requesting the resource.  Am I to assume that the capacity for all of these resources has already been configured/entered?  It is a bit confusing as the doc...

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Query about approval notification

I have a current catalog item and already build the workflow.The stakeholder requested that if the request reject on the first time, it will go back to the requestor asking for additional information/attachment. Once the user add a comment and update...

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Variable Editor is read only in interaction table

Hello Experts,   I'm working on a POC with a record producer that creates records on the Interaction table. After submission I am displaying the producer variables on the created record via a UI formatter, but the variables are all read‑only. I need ...

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Modal not showing

Hello,I'm working on a development that is basically a button on the Changes List for the user to cancel multiple records, on click should open a modal so the user can insert a comment. And when submitted the comments are posted in work notes and clo...

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Comparing variable references to the department table against a user's department table

I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...

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How to setup outbound integration connection with a plain based token authentication?

Hi All, I am currently working on an outbound integration and trying to set up a connection. I have received a Token and it is a plain based token authentication not OAuth/OIDC based authentication. I have created credentials/connections and also RES...

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How to hide the declarative ui action based on url , such as sow it is vsible and cmdb (not visible)

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Project Workspace - Export list of projects to Excel

Hello community,Is there a way to export list of projects to excel, directly from the project workspace?I believe I saw it somewhere but cannot find it in our instances that are on Yokahoma.Would you know if such Export button exist or is yet to come...

• Question

Tickets resolved - Survey response

Hi Team,I checked under Assessment Instances and found that the survey due date was December 8, 2025, but the user completed it on January 6, 2026.Could you confirm how long the survey link remains active for users after it is triggered?Thank you.

• Question

Highlighted words in AI search after Zurich upgrade

Since the upgrade  to Zurich the AI search is no longer highlighting the words in search results that are matching the search you have made which is a new feauture connected to the upgrade. My question is: is their any way to configure so that the hi...

• Question

Custom create UX themes are not available in Theme builder dropdown.

Hello Guys, I have built custom UX themes using 'Theme Builder' and captured everything in update sets. And when I moved update sets to 2 of my instances, it is all good in one instance but in other instance the 'Theme' dropdown in theme builder is n...

• Question

Freeze Periods

As a NOC Engineer, I want an error message to appear when a Change Request's planned start and end dates fall within an active freeze period, so that changes conflicting with freeze windows cannot be created or scheduled.  How to create a freeze peri...

• Question

HTML email body into the RITM

I created an inbound action to create RITM var createRITM = true; // Condition to create a RITM (assuming no duplicate check logic is required) var curr_record; // Check if the subject is valid to create a RITM if (createRITM) { // Create the car...

• Question

Create catalog tasks based on the attachment

We have catalog item Employee information Change Request.And on the request, there is a attachment for the Employee information that needs to be update.Currently, our catalog item only creates one catalog task for AD user data change.How can we add m...

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