ServiceNow Community

Resolved! I want to hide the "Enroll Soft PIN" on the user record form

The latest patch added a related link called "Enroll Soft PIN" to the user record form.This link is protected by a policy.How can I hide it?

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Auto close incidents

A caller has 10 days to respond to, or contest, an incident that has moved to a Resolved state. If there is no additional communication received, then the incident should move to a Closed state automatically.1. Update the existing system property to ...

Question

Login Page redirection

Hi All, I was wondering how can i redirect non logged in user to SP login page when they are trying to access the KB URL direct. At the moment they get below messageIdeally i was planning to get user logged in and then send to the KB article they wer...

Question

Next Experience UI Theme color change

I am trying to change the UI theme color of my instance, everything seems well however I am having difficulty fixing this Favorites dialog box since it isn't aligning with the color of my Application Navigator background color. Hope some of you can h...

Question

Resolved! What makes a ServiceNow customization upgrade-safe vs upgrade-hostile?

Many ServiceNow instances function well day to day but encounter issues during platform upgrades, including broken UI behavior, regressions, and unexpected functional changes.From a ServiceNow platform perspective, what types of customizations are co...

Question

Ui policy vs Data policy??

Hi all,Ui policies are for client side and Data policy for Server side I understand this.I see option to convert ui policy to data policy, wanted to understand requirement or usecase for this.Also data policy has check box to act as UI policy so I no...

Question

Testing for null in variables in ATF test

I'm running an ATF test where I am running this test. INCIDENT MGMT: Incident creation - Self-service _Computer Hardware Issue.Location is a required field on the form, but my location value for users is 'null'. Short of requiring this data when cr...

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Resolved! Scheduled reports sending even though schedule is inactive

Our sub-prod environments, (dev, test, and sandbox) are all set to send all emails to a specific email box to allow us to troubleshot notifications and share demos when needed. As part of our clone down process, we now deactivate all scheduled emaili...

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Analytics and Reports

Resolved! How to Enable "Create Knowledge" UI Action in CSM Configurable Workspace?

Hi Community, I am working on ServiceNow CSM Configurable Workspace and want to enable the "Create Knowledge" UI Action button for cases.Here’s what I have done so far:Navigated to System Definition > UI Actions.Filtered for the table: sn_customerser...

Question

Resolved! instancename@service-now.com is available in Zurich release?

Hello, Is "instancename@service-now.com" available to receive inbound emails in Zurich release?System Mailboxes > Administration > Email Accounts = table [sys_email_account] has no record in PDI.If I want to utilize the email account to receive inbou...

Question

Multi-Row Variable Sets: How to get or set values for variables outside of the MRVS (Native UI or Service Portal)

Multi-Row variable sets were introduced in London and were something of a game changer; they finally provided an in-platform method for capturing repeatable datasets dynamically. Before they were an option you had to go to somewhat extreme measures t...

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Multiple Versions
Scripting and Coding

Alternative ways to get to app updates.

Hello All,I am looking for alternative ways to get to app upgrades after instance upgrade.Usually , I navigate to plugins > switch to classic manager view > show notification > App upgrades.Attaching screen shotTIA

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Architect

【Zurichリリース】ソフトウェア資産管理 (SAM) の新機能

(本稿は、こちらのBlog記事の翻訳です) ServiceNow® ソフトウェア資産管理 (SAM) は、IT部門がテクノロジー支出の最適化、リスクの軽減、ソフトウェアライフサイクルプロセスの自動化を実現するための統合プラットフォームです。ソフトウェアおよびクラウド支出を精緻にコントロールする機能を通じて、パブリッシャーごとのソフトウェアステータスをリアルタイムで可視化します。加えて、ライセンスの過剰使用や活用されていないライセンスの再利用をサポートします。これにより、ソフトウェアとクラウ...

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【Zurichリリース】AIコントロールタワーの新機能

(本稿は、こちらのBlog記事の翻訳です) ServiceNow® AI Platformを基盤とするAIコントロールタワーは、企業全体のAI活用を一元的に監視・制御するためのソリューションです。各部門の足並みを揃え、AIから得られる価値を最大化します。自社開発・サードパーティ・SaaS組込みといった出自を問わず、AIシステム・大規模言語モデル (Large language model、LLM) などのAIモデル・データセットを取り込み、組織が保有するAI資産の全体像を可視化することを通...

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【Zurichリリース】戦略的ポートフォリオ管理 (SPM) の新機能

(本稿は、こちらのBlog記事の翻訳です) ServiceNow® AI PlatformのZurichリリースでは、戦略的ポートフォリオ管理 (SPM) に強力な新機能が追加されました。戦略、投資、そして実行を、これまで以上に精緻かつ機敏に結びつけることが可能になります。本リリースの中核となるのが、AIコントロールタワーに新設された「AI戦略」ビューです。これはAI関連のゴール・施策・リスク・投資状況などをリアルタイムで一元的に把握できるダッシュボードです。直感的なドリルダウン機能...

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