ServiceNow Community

Target filed is empty after processing email through Inbound Email trigger

Hi Community,I am facing an error while running the inbound email trigger "Value of filed record is not a GlideRecord". I am guessing the issue is because the inbound email's target record is empty. Attaching the screen shoot for reference.The scenar...

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The art of structured services and service offering.

All of us that have worked with the CSDM know the importance of keeping data structured. One thing is off course the discoverable bits and parts like the different CI, that we put into different classes like Windows Servers, Linux Servers, computers ...

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How do I Bulk Delete & Update 1 Million Incident Records in Customers Production Environment ?

A customer has requested the bulk deletion and bulk update of nearly one million Incident records in their live ServiceNow production instance. What platform-native tools, background processing mechanisms, and data-handling strategies would you evalu...

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Email script

Hi, I have an email script for notification, I use it when record's insert to display the answer, and for another notification on update to display the updated answer. The script display the question if the answer is yes Example:user answer for:Q1 = ...

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need help in jira integration

Hi All, i got a requirement to do bi directional integration servicenow to jira and jira to servicenow for change request table. i need step by step process. if any one is having some documents please share.

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what is correct ans of above CSA question

An Administrator wants to review all the users having privileged access toidentify and then mitigate related access risks. Which Security Center featurecan help fulfill this requirement?A. Security posture consoleB. Security hardeningC. Security scan...

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What Unload homepage option do?

What Unload homepage option do?A. Add homepageB. Delete homepageC. Retire homepageD. Update homepage

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Editing reports (sys_report) navigates to Performance Analytics Workspace

Hello everyone, As an admin, navigation to sys_report_list.do, I try editing a report by clicking into it and clicking on the top-right "Edit report" button. It navigates my to the old (sys_report_template.do) UI, this is the wanted behavior. As a re...

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knowledge_contributor role user to create knowledge base

Hi, As per OOB users with role knowledge_admin or admin can create new Knowledge bases. we would like to extend this capability to knowledge_contributor role users to create the new knowledge bases as well. Please advise best approach to do this T...

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Request to Join ServiceNow Meetup Group (India – 2026)

How can I register for upcoming meetups in India in 2026 at any location such as Pune, Kolkata, or Hyderabad? Also, please add me to the meetup group.

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Uploading attachment through transform Map

Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.

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Rules

For high-performance processing, which is preferred: Business Rules or Script Includes?

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Service Catalog

'CMDB Data Foundations: Set the foundation for AI-ready IT operations' training posted on 09/12/2005

Hello, Where can I find the presentation that was discussed during the 'CMDB Data Foundations: Set the foundation for AI-ready IT operations' session posted on 09/12/25 on YT? Thank you in advance.

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Trigger AI agents from a script

Hi, Does anyone has experience of invoking an AI agent from a script such as script include, business rule etc ? Is there an API existing for this ?

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Unable to assign and save data_privacy_clone_processor role

Hi, I've activated a PDI with Xanadu to try the Data Privacy Plugin.In order to execute the Data privacy Jobs I need to assign the data_privacy_clone_processor role to my admin user and then elevate my role.Nevertheless, if I had the data_privacy_cl...

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