ServiceNow Community

Automate software reclamation in SAM

The objective is to automatically remove users from Active Directory groups when they are identified as software reclamation candidates for selected software titles. The idea would be to create a scheduled job that checks all filtered candidates in t...

Question

Resolved! GlideAgg That Counts Distinct Number

I have a simple task to get some data from my scoped table and I'm having a hard time at it. I'm going to use the Incident table to make things easier to understand. I'd like to run through all Incident Caller ID's and simply ask "How Many Categori...

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Delta Exam Guide (Zurich Version)

Hi everyone! This article originally began in another post which was from the Orlando version, but has now grown in to this comprehensive article that has been viewed over 240,000 times AND has over 250 Helpful ratings! This article contains both a "...

Article

Resolved! Project workspace - trying to add list page to it but can't seem to get it working

Hi All,Within the OOB Project workspace, I see the left-hand menu currently includes Projects and Doc Templates. I’m trying to add a List page in between them that displays lists such as Projects, Project Tasks, Risks, etc.I was able to create the li...

Question

Relationship made on Sys_relationship not showing up when setting up a visualization

I am trying to set up a chart to show us the task SLAs for Ritms with tasks assigned to your groups (or selected groups).I have set up a Sys_relationship record which works in the related items lists from the task SLA (Task SLA.task = task.parent).Wh...

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Resolved! Agent Chat not connecting to available agents

Any Chat bot experts available? To set the mood, Agent Workspace and portal chat work fine in my PDI. In my work instance, set up is the same, but the chat bot does not connect to an available agent. When I open the chat bot in the portal, it shows t...

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Connection with Vector Database

Is there any way we can connect a vector database with ServiceNow and leverage those features

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External Content Connectors

Hide subToolbar for Project Workspace

Hi In project workspace there is a record page whenever from list i open any record Project Workspace Subtoolbar become visible there is a property of it in which i have mentioned my page id as well still its not workingIts working fine for my anoth...

Question

Amazon Connect v5.0

Are there release notes or updated product docs beyond just bullet points that show and explain the following new features? I've upgraded to 5.0 and am not seeing any new controls. New in this Release:Integrated Amazon Connect with ServiceNow native...

Question

if any attachments submitted with the HR case, include those attachments in the email.

HiI am working on a flow(hr core scope) where I am using the send email action to send case-related details. The challenge is copying the HR Case attachments into the email notification.Attempt 1: OOB “Copy Attachment” ActionI tried using the out-of-...

Question

Resolved! Agent Workspace - Agent Assist - How to change the default filter

Hello - I was wondering if someone could advise on how I would go about changing the default filter on the Agent Assist within Agent Workspace. I have included a screenshot. Ours is defaulted as 'Knowledge & Catalog' and we would like to change it...

Question

Resolved! How can Now Assist VA chat can be ended? No "End Conversation" or "End Chat" button".

Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this. And how can Support information messages below be cust...

Question

how to change logo and header and banner color in servicenow UI ?

Hello Guys, I would like to change banner color and logo of servicenow next experience UICould you please help me to do so ? Regards,Jay

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How to stop hardware asset creation for virtual CIs

Hi, I'm looking for a way to stop inserts to alm_hardware table if the related CI is virtual. I tried to do that via a business rule that already does the same for locations other than the pilot locations for our project (that works fine):Unfortunate...

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Asset Management - Create Disposal Order through Mobile Agent

Hi, We are licensed on Hardware Asset Management Pro. Is there any documentation on how to create disposal order through mobile agent app? Our Asset management team wants the ability to scan asset tag to create disposal order. I found documentation ...

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