ServiceNow Community

"You must attach a file to submit the request" Error message change language

Trying to get the message "You must attach a file to submit the request" to display in other language on Portal catalog item page. This message appears when a user tries to submit a record producer without attaching a required file.I want to translat...

Question

Help Us Get to Know You

Are you your organization's Platform Owner—or do you know who is? Help us complete our records so they get what they need: best practice resources, release and upgrade updates, and Platform Owner-specific webinars, newsletters, and event invites to h...

Question

How to find roles needed for doing an execution in servicenow? Related to Dynatrace saas

Could you please help to understand how can i find what all roles needed to execute an integration in servicenow?

Question

Add Announcement to login.do page for users

Hi Team, How to add Announcement to all users in loginning page.i have created welcome page content not working. Thanks,Sai

Question

Copying a change request copies all the related change task and attachments

When copying a change, the associated change tasks and attachments are getting copied. We need a functionality where when user selects copy change the system should display the Attachments and the Change tasks associated and user should be able to se...

Question

"Embedded lists" are not being output to the PDF.

I have embedded a list from another table into a record form (using "Embedded lists").I am gathering information from the other table via relationship records.While embedded lists can be exported to PDF for some tables, they cannot be for others.Howe...

Question

How to customize the Knowledge Article preview popup in Service Operations Workspace?

Hi everyone,I'm trying to customize the Knowledge Article preview popup/modal in Service Operations Workspace (SOW).This is the modal that opens when an agent selects a Knowledge Article from the contextual search/OneSearch panel while working on an ...

Question

Custom Scoped Application List Not Visible in SOW for Non-Admin Users Despite Passing ACLs

Hi Team,I'm facing an issue with a custom scoped application and would appreciate any guidance.Scenario:A custom application and custom ticket table were created in ServiceNow Studio.Non-admin users have been assigned the required application roles.U...

Question

ATF to add records using related list add button

Hi Community, I have a record producer for retail case. That record user is getting submitted using ATF. On that record which I have submitted, I have create problem ui action. It’s creating a record after clicking on it using ATF. Now under that pro...

Question

Resolved! Dynamic email links dependent on recipient role?

As a system admin, i need the links included in notification sent out via email updated so that non-it users are directed to the portal whereas IT users are directed to the backend tool Links in email notifications currently direct the user to the...

Question
Scripting and Coding
Service Portal Development
User Interface (UI)

How can I add a hyperlink to a catalog item in the ESC portal so that it appears as a clickable link

I wanted to add a clickable link of a catalog item in between as shown in the attachment.is it possible to add, if yes, steps for the configuration.

Question

ATF "Click a UI Action" Step Does Not Display UI Actions from Non-Global Domains

Hi All,I am facing an issue with the ATF "Click a UI Action" test step in a domain-separated instance.When configuring the Click a UI Action step, I can only see UI Actions that belong to the Global domain. UI Actions that belong to a non-global doma...

Question

Which column refers "from" in sys_email table?

I am trying to implement inbound email action via flow designer.I need to trigger the flow and create incident record only when i get an email from particular email address. Here, i am creating the emails using bg script as we dont have such emails ...

Question

End user when searching on gloabl serach with short decription no result is coming

End user when searching on gloabl search with short decription no result is coming.The number works but user were not able to search by description or name now. Thanks,Shahshank Sharma

Question

Creating distribution list on premises

In Microsoft active directory v2 spoke we have create group action in that we have different types in that what is global distribution group means?My question is by using that "global distribution group" type can we create Distribution list on premis...

Question