ServiceNow Community

How to add Department to sys-users, using SCIM Plugin?

My goal is to increment sys_user information by filing the department of each user through SCIMSCIM is Ok, It´s providing the department , in text to SCIM ETL : Example HR, IT for each user These users already existing in sys_userThese department ...

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RITM Stage average duration

Hi everyone,I’m trying to calculate the monthly average duration that Closed Complete RITMs spend across 3 stages:Asset SelectionAsset PreparationAsset ShipmentBasically: from start of Asset Selection to end of Asset Shipment.What I’ve done so far:Cr...

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Hiding Save as Bundle button in Service Portal

Hello All,We have recently designed a service portal in Helsinki version. I am trying to hide "Save as Bundle" button in the sc_cart page but i do not find the code for this button in HTML template. I have checked SC Shopping Cart and SC Save Bundle ...

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Search results not hyperlinked

Hello,We recently switched to using the Next Experience and setting up AI Search for the global search. When users search for something the incidents that get returned are not able to be clicked on and taken to the incident. How do I update the searc...

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REGISTER TODAY: 2025 Memphis SNUG

Hello SNUG Members! We're excited to be hosting the in-person Memphis SNUG Meeting on Wednesday, December 10, 2025, at St. Jude Children’s Research Hospital – Peabody Place Campus. Enhancing and accelerating your success with ServiceNow is the fo...

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I want to remove the Order Now button and Bundle from the specific catalog request

Hey,1 - Can anyone let me know or provide me the solution that how I can remove the OrderNow/ Submit/ Request button and Bundle button from the specific catalog item, 2 - Also, I want to add a note directing Requestors to check out from the CartPleas...

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My Request Widget

I have a question about filtering specific catalog items from appearing in My Requests. I created a filter under the My Requests Filter module, but I cannot dot walk from Request to RITM to Item. When I tried it, the filter removed every request inst...

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Workflow is struck after approval is marked cancelled

When ever approval is marked as cancelled or no longer required the approval is getting struck it must move to the next stage any ideas would be helpful

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Resolved! MRVS Add Row Triggers onSubmit and Bypasses Mandatory Validation — How to Prevent Auto-Submission?

If I click the Submit button without filling the mandatory fields, the validation error shows correctly.But when I then try to add a row to the MRVS, the onSubmit script on the “Applies to” variable set inside the MRVS gets triggered, and the form au...

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Need ITSM guidence

Hi everyone,I need some guidance. I’m good with ServiceNow concepts, but I’m struggling with real-time scenarios due to limited hands-on project experience. Because of this, I’m finding it difficult to clear interviews.Can someone please help me with...

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how to update the CatLog item variables data from the workflow script activity

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remove the "New" UI action from the Related Attachments tab in the Service Operations Workspace.

I need to hide or remove the "New" UI action from the Related Attachments tab in the Service Operations Workspace. Even after disabling the UI action in sys_attachment, the UI action still appears. Could someone please help me?

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Resolved! CSA serviceNow course enough?

Hey all,To clear CSA serviceNow learning course is enough?Anything else to study ? Regards,Zeba

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User criteria diagnostics reports: No user criteria is configured at article level.

I have set Cannot read UC on a kb article. The parent knowledge base has no Cannot read UC. When I run UC diagnostics on a certain and on that KB article, I get a "No user criteria is configured at article level". Is that because I'm running it while...

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Employee Center How can we help you no results text

Zurich Patch 1 Hotfix 1a Is it possible to change the text that displays when a 'How can we help you' search returns no results? Thank you!

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