ServiceNow Community

How can I find the logic and data sources behind the Creators tab in the AI Control Tower Value dash

I am using AI Control Tower in a Project Demo Instance.From Home > Value tab > Creator Skill (sub‑tab), I would like to understand how the data shown in the Creators tab is calculated. Specifically, I am trying to determine:What logic, formulas, or r...

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Issue with picture pasting in test management

I am working on one Ui Macro in which i implemented one column via script which is "comment" and its using xml and jelly and textarea>.I want to make comment editable for writing as well as pasting the picture directly. How to do that

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Table API to find out who is currently on call for a particular shift in an assignment group.

Hi All,I have configured roster in service now and I need a table API for getting the shift details.(who is on call now)

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last 12 months query for custom records

HiI have a custom table(x_app_cost_service) having several records with "period" in format "FY25: M09". attached scrrenshot.I want to get all records for last 12 months.suppose today is FY26:M02 (feb month 2026 ), it should calculate 12 months from ...

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attachment validation using UI Action

Hello Experts, I have an existing UI Action which sets some alerts and mandatory field validations on click on the button. In addition to the existing behaviour, I need the UI action to validate if attachments are attached to the record while submit....

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Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

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Notes in dashboard

Hi Folks, How do i add Notes in dashboard?

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Process requirements

Dear ServiceNow Community,I am reaching out to ask if anyone can share a checklist or any guidance on the key requirements to consider when setting up processes and configuring tools in ServiceNow. I am particularly interested in resources that would...

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About using the portal for the journal type field

I'm adding information using journal-type fields.I'm using it to update field values and display related record information.I implemented it in a portal view and used it in the same way, and although the fields were displayed, the items that displa...

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Where to look

I'm a fresher who recently acquired my CSA and ITSM certs and currently working on Data Foundations and I was wondering where I can find job opportunities working in ServiceNow. I've read through a few postings and have seen people mention there are ...

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Full-Time

plugins are needs to be installed for Sales and Order Management

Hi All,Can help me with which are the plugins needs to be installed for SOM in PDI, Any help is highly appreciated.

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Service Operations Workspace - How to modify the parameter on the "Record Information" section?

In this article, we will see how we can modify the parameters of request record information section. By default, the section provides the below details, Now let's hide the "Price" parameter on this card. Navigate to the Data Broker Server Script [...

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Resolved! How do I create and return a useable array of strings from an action in Flow Designer?

I'm working with a few different record types that have different "state" values that are all numbers instead of strings. As I loop through each returned record, I could simply look up sys_choice to get the string representation of the number, but th...

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Unable to Activate Health and Adoption Tabs in AI Control Tower (Demo Instance)

Hi everyone,I’m working with a ServiceNow demo instance to explore AI Control Tower, and I’m running into an issue with the dashboard tabs. On the AI Control Tower Home page, I can see most of the dashboard tabs, but the Health and Adoption tabs are ...

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'Cost' field is not populating in TCO table.

Hi Community,I am facing an issue while importing data in TCO table (sn_apm_tco), so when I am importing data via import set after import is complete every field value populates except 'cost'. Can anyone please help me to know why this is happening.T...

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