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unable to capture the deleted records of sys_portal and sys_portal_preferences in update set

I am unable to capture the deleted records of sys_portal and sys_portal_preferences in update set.This is needed because we have to remove these records from Production, hence trying to capture the deletion in lower instances. Merely moving the xmls ...

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How to add "Collaborate" tab in the Contextual Side Panel Tab for Custom Workspace?

Hello, I created custom configurable workspace for scoped application. I would like to add "Collaborate" tab in the Contextual Side Panel Tab. The goal is to integrate Teams chat. I have tried to follow this link but not work: https://www.servicenow...

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Dynamic SOAP message

Hello Friends,Need your help, below code is not working dynamic, any mistake in request body. Creating the record in external system but caller and short_description is not dynamic it is inserting ${sd}, ${caller_id}. var sp = new sn_ws.SOAPMessageV2...

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Field are not showing as per the form layout

In the form layout the Work notes field is above the Additional comments field as you can see in the below image.But on the form, it looks like the Work notes field is below the Additional comment field. Can anyone help me with this? How can I move t...

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SCCM Service Graph Connector - Add Discovery source

Hi ITOM Experts, How do I add Discovery Source for SGC -SCCM.Is it different than Normal SCCM integration. Usually in Transform map we add a field map . Here where exactly we need to add since it uses ETL Thanks

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AI Agent hanging/looping when tested on AI Agent Studio

I ‘m creating my first AI Agent, and ‘m experiencing an issue where it gets stack on the Configuration Item tool processing when testing it. I have attached a document detailing the configuration I did and the test result. Please assist/advise.

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How to have a dynamic approval process once the catalog is submitted ?

The requirement is this After a ServiceNow catalog is submitted, 2 approval task need to be created in sequence defined below 1st approval task will be to a group2nd approval task will be to a person When the 1st approval task goes to the group, any...

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Request risk reduction for a vulnerable item do not work OOTB

Hello. We have issue with OOTB - Request risk reduction for a vulnerable item.When we request:A. Request for DeferralB. Request for Risk Reduction Two "State Change Approvals" are being created for A and BWhen we do all approvals A is going in to App...

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Resolved! How to share the reports to everyone ?

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Approval notification in Teams chat not working

Hi everyone,I’ve installed the IT Service Management for Microsoft 365 plugin (App ID: sn_now_teams_it) and completed the integration between Teams and the Virtual Agent. The Virtual Agent features are working fine in teams, and the manifest setup wa...

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Example that can be used to capture MRVS values, including when a record is deleted

2️⃣ Detecting MRVS changes to update the main formNow imagine you want to automatically update a “Total” field every time a row is added, removed, or modified in your MRVS.How can you achieve this, considering the MRVS has its own event scope?The so...

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Measuring Catalog Item Usage Comprehensively Across All Produced Tasks in Performance Analytics

If your organization uses Catalog Items to only produce Requested Items, then measuring usage is straightforward (group a count of Requested Item records by the Item field). Our organization, though, uses the Service Catalog to produce many other typ...

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product search on Portal result should have associated Catalog item

Hi , Please help with this, when i search product search result much contain associated catalog item information. For example i have one product called ABVC Laptop[ORDER ABVC], i have custom field call Related catalog item which is reference to...

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Lists in custom workspace is not visible for some users

Hi Team, We have created a custom workspace and have custom roles to which this should be visible.But the list in workspace is not visible to non-admin users. User can access to the home page, create record, view record, and but not able to view Lis...

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Dashboard deployment issue.

Hi Team, We created one dashboard and adding the platform analytics reports, we deployed it to test instance, first time successfully deployed. Second time we have added 2 more analytics reports to the same dashboard, second time when we are deployin...

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