ServiceNow Community

SAM - why Normalized product,version is not showing even though status is normalized

Hello, I see given software model is normalized and status showing as normalized but in software installation it is not showing normalized product,version. Refer attached screenshots

Question

VR + USEM: Your Experience as an IT Remediation Owner -> What's Changed and Where to Go

If you've recently upgraded to Vulnerability Response v30x with USEM functionality, your IT Remediation Owners may be asking: "Why do I now see three different places to do my job?" With the introduction of the Security Exposure Management Works...

Article
Remediation Owner
USEM

PDI Issue: Unable to install Plugin - 'This application is unavailable on developer instances'

I have a new PDI and I tried to run HAM plugin but unable to because of this error. Is there a way for me try install it as I am trying to confirm OOB settings.

Question

What role is required to "create vendor"?

I granted the role "contract_manager" to a user, and she can create and update contracts smoothly.However, she cannot create a new vendor.May I know what is the required role to create new vendor?or how do I find the required role to access a page in...

Question

Is there a way to grant read only access to the Workflow Editor?

There's going to be significant BA investment into all existing workflows on the SN platform. What we struggle with is getting appropriate information to BA's without the need for an admin interaction. I can handle giving them read only access to...

Question
User Interface (UI)

ReleaseOps in the Australia Release | Developer Passport

If you've ever coordinated a big ServiceNow deployment, you know the pain. Manual exports, preview reconciliations, spreadsheets tracking who needs to run which script and when. It works, but it also ages you. ReleaseOps, which landed in Zurich (ch...

blog

Draft and Populate Catalog Item Variables From Flow or Business Rule

Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...

Question

New UI Interactions! Developer Passport: AI Experiences Part 2

If you’ve spent any time building in ServiceNow Workspaces, you know the "ownership" dilemma. You want to change how a button behaves or pop up a specific modal, but to do it, you often have to take ownership of the entire page in UI Builder. This...

blog

Widget not showing up under certain circumstances (HRSD Cases)

I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get thi...

Question

UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1

Australia Release: Modernizing the ServiceNow Experience If you’ve been following our Developer Passport series this week, you’ve seen AI agents in playbooks and new debugging tools in Flow Designer. But today, we’re talking about the layer your...

blog

SNPI - Explore Now Create

1.Navigate to Project > Projects > All. 2.Right-click any column header and select Import XML on the Options menu.3.Navigate to the XML file you downloaded in the previous section (Create your own app - ServiceNow SPM.xml), and select Upload. 4.Ope...

Question

Download assessment questions

Please see the attached image. I want to download Assessment question in Excel sheet. Trying to find the data in asmt_metric, asmt_metric_category and other related tables but dont see the data or questions. Please help.

Question

Resolved! ServiceNow Dashboards and Reports Full Course for Beginners: A Complete Guide

ServiceNow is one of the leading platforms for automating IT service management (ITSM) and streamlining workflows across organizations. One of its most powerful features is the ability to create insightful dashboards and reports that help users visua...

Question

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

blog

Introduction to Dashboards in ServiceNow

Introduction to Dashboards in ServiceNow A dashboard is essentially a collection of widgets and reports. These visual tools provide a quick snapshot of various metrics and KPIs, all from a centralized location. Dashboards can be configured for differ...

Question