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The ServiceNow MVP Class of 2026 Introducing the 2026 ServiceNow MVPs The 2026 class is our largest yet. Ready to meet this year’s ServiceNow MVPs? Click below to watch each member of the program introduce themselves, and keep an eye out for their content within the Community! Meet the MVPs! What`s New Popular Posts More The latest in Community Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- Kickstart Your Service... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: App Engine Office Hours (EMEA) Hosted by ServiceNow 25 Feb, 2026 01:00 AM PST Event Details Online From Chaos to Confidence with AI Control Tower Hosted by Brandie 25 Feb–25 Mar, 2026 09:30 AM PST Event Details Online From Chaos to Confidence with AI Control Tower Hosted by Brandie 25 Feb–25 Mar, 2026 09:30 AM PST Event Details Online From Chaos to Confidence with AI Control Tower Hosted by Brandie 25 Feb–25 Mar, 2026 09:30 AM PST Event Details Online From Chaos to Confidence with AI Control Tower Hosted by Brandie 25 Feb–25 Mar, 2026 09:30 AM PST Event Details Online From Chaos to Confidence with AI Control Tower Hosted by Brandie 25 Feb–25 Mar, 2026 09:30 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

  • Question

unable to format 07/24/2020 error in Tranform map

I have two date fields that i am mapping in my Tranform map the source date field has the following format - mm/dd/yyyy <time>  there is no existing date format in ServiceNow that matches that.  Also i need it the instance format - yyyy-mm-dd<time> I...

  • Question

Announcing our 2026 ServiceNow MVPs

We're pleased to announce our 2026 ServiceNow Most Valued Professionals!      Our MVPs share their excitement here. Let's give a warm welcome to the 2026 ServiceNow MVP class.    We did it! This Community came together to celebrate and uplift one ano...

  • blog

Enforce email format/template for manually created emails

When sending an email from the SOW using this tool we need to enforce specific formatting to make sure we have consistent branding (border color, specific links to the portal at the bottom, etc.):we would like to use   

  • Question

Announcing our 2025 ServiceNow MVPs

We are pleased to announce the 2025 ServiceNow Most Valued Professionals!    The ServiceNow MVP Community Program recognizes our top individual contributors who are well known by the collective community for their product expertise, consistent qualit...

  • blog

Resolved! Agile Board Search

Is there a way to get the search on the sprint planning board to be able to search assigned to? We can search the story number, short description but not assigned to. One of the scrum masters is trying to pull stories from the backlog based on who th...

  • Question
  • Agile Development

CMDB health dashboard issues

Hi all We are seeing the completeness, correctness and compliance jobs failing and not showing data possibly because of too many failures. any idea what we can do here? we just enabled the CMDB workspace and are researching the CMDB health features. ...

  • Question

Resource Capacity in Resource Management

This article provides complete details of resource capacity and will cover the following points: 1.What is capacity?  2.How do we define scheduled hours?  3.How to define holidays?  4.How to create time off entries?  5.Capacity formula  6.Employee pr...

  • Article
  • Multiple Versions
  • Resource Management

Email Notifications Pulling Catalog Item Variables

I have a request to add more details to the emails that send out from ServiceNow. What I would like to do is add the variables on each Catalog Item in the body of the email that gets sent out. We currently have an email that sends out that gives gene...

  • Question

Service Operations Workspace

Hi, I need to make a change to the record preview of alert in SOW. When we preview an alert, it displays the description on the top. We need short description of the alert populated there instead of description.Where in UI builder can I configure tha...

  • Question

Return All Active Field Names and Values for a Particular Record

I have the following code which correctly returns the field names and values for every non-system field in a table, for a particular record.  I would like to add one more criteria: I would like to exclude all non-Active fields in the table from the l...

  • Question

Now assist panel

I'm trying to update the error topic with a custom topic to fallback instead of displaying the error. However, the Now assist chat experience is not  updating even after selecting and saving the new topic. After saving it somehow it falls back to err...

  • Question
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