ServiceNow Community

change number of items returned in SOW go to data view

Currently when we click on the number of incidents or tasks assigned to me or my groups or some other visualization, it opens the list of items below the dashboard, however it appears to be defaulting to only 10 items, how do I increase this to 20 or...

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Copy work_notes from closed task to new task

Hello.I have a catalog item that generates 2 tasks. Catalog item is submitted and task 1 generates. When task 1 closes, then task 2 generates.What I would like to do is when task 1 closes, copy ALL work notes from task 1, and add them to task 2.I onl...

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How to change navigation menu text color

I want to change the menu color of the theme which I created . which property controls this?Now all the applications are showing white but I want to make even module also white color

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Syncing SCTask Description Back to RITM – Field Showing Empty/Read-Only

My RITM field is showing empty and read-only, but the SCTask description is populated from Flow Designer. How can I sync values back to the RITM?

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Flow Designer parallel tasks closed skipped if specific question is answered no

Good morning, I have a flow that I have 6 tasks that are worked in parallel. There is a select question on each task that has 3 options, Yes, yes with comments and no with comments. the field names areapproved_by_opsapproved_by_it_infrastructureappr...

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Redirect to RITM rather than REQ after submitting the catalog item (ESC Portal)

Hello Everyone, We are currently facing an issue where creating a catalog item redirects us to the REQ instead of the RITM. We need to change this redirection to RITM. We are using the ESC Portal on ServiceNow version Xanadu.Despite trying several so...

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Track percent completion for CWM Tasks

Hi All,We would like to track percentage completion for CWM tasks in the same way it is tracked for Projects and Project Tasks. Since this functionality does not appear to be available out of the box, can it be customized to support this requirement?...

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CWM - Why is the “Assigned to” filter unavailable in the Kanban view, unlike in VTB?

Collaborative Work Management As we are transitioning from Agile Development 2.0 to Collaborative Work Management, I am trying to understand how we can work with the new solution on a daily basis.Unfortunately, one significant functionality appears t...

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Service Portfolio Management

Instance Open

How long time in hours for instance ready to use ?

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Now Assist in AI Agents - Resource Guide [Updated February '26]

See the latest resources and videos to learn about Now Assist AI Agents Latest store app version as of February 2026: Now Assist AI Agents 6.1.10 Articles: *If you're new to AI Agents, start here*: Introducing AI Agents and Quick Start GuideNow A...

Article

Mastering Digital Integration Management in ServiceNow Enterprise Architecture

A Conversation with Mark Castoe — Key Takeaways and Resources In today's enterprise landscape, integrations are everywhere. Every business application your organization relies on — from HR systems like Workday to financial platforms and CRM tools —...

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Request for Product Clarification: SPM, CWM, Agile, and Digital Product Model Integration

Dear community, I have a request for Clarification: SPM, CWM, Agile, and Digital Product Model Integration, to gain clarity on the intended usage and hierarchy of the Digital Product entities and their relationship to SPM -existing Idea, Demand, Agi...

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Agile Development
Demand Management
Project Portfolio Management
Test Management

Resolved! Enhanced chat - Is there anything else issue

Hello all,We recently enabled the Enhanced chat feature of Now Assist in VA and have an issue at the end of every conversation.When a topic flow ends, the user is being asked "All done! Is there anything else I can help you with?"However, no matter w...

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After finishing your work on High Security Settings, what do you do to return to normal admin securi

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

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Operational Resource Assignments move from 'Approved' to 'Pending' after weekly time card submission

Hi Community,I need your support regarding an issue in SMP where Operational Resource Assignments are moving from "Approved" to "Pending" after the weekly timecard submission.Thanks,Reshma

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Service Portfolio Management