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Stage / Process Formatter on Service Portal

States can be rendered as similar to native ServiceNow forms on Service Portal:   Note: This article covers the configuration instructions related to Share Project "Stage/Process Formatter on ServiceNow Similar to native forms" How to configure ? St...

  • Article
  • Service Portal

Limit topics that appear based on what is typed into a Virtual Agent

Say I have a specific virtual agent. I type in something like "ABC Customer Questions" and press enter. The topic that should show up is an existing topic called, "ABC Frequently Asked Questions". No other topics should show up. How would I enable th...

  • Question

Upload txt File to an FTP server

Hello community can someone explain how can we send a generated txt file in servicenow to an FTP server?i already have a mid server installed and up.

  • Question

About Manual Intake of Vulnerability Information.

SeqOps-VR's vulnerability management provides an OOTB feature for manual capture of vulnerabilities. Reference:https://www.servicenow.com/docs/bundle/vancouver-security-management/page/product/vulnerability-response/concept/manually-ingest-vulnerabil...

  • Question

Resolved! CIS-ITSM Exam

Which of the following variable type is supported in a multi-row variable set (MRVS)?A. AttachmentB. List CollectorC. LabelD. HTMLwhat is the correct option?

  • Question
  • Incident Management

How to get the Linux servers not already part of Dynamic CI Group

The main goal is to get all the CIs that do not belong yet to a Dynamic CI group.The test case is with Linux Servers. Some of them don't have the Managed By Group, Support group and Change group, so we would like to have a Dynamic CI group to have ki...

  • Question

FLow designer Approval

//we want to send approval to group manager and manager's manager . how to achieve this using flow designer ask for approva;(function() { var approvers = ''; var grp = new GlideRecord('sys_user_group'); if (grp.get('90dd4dc3db731200f...

  • Question

Hardware Asset Workspace - Exports

Disposal Orders Planned Asset Assets    I need to export this list to audit Planned Vs Actual.  Is Export available in workspace?  Or do I have to flop over to Default and export thereWILL EXPORT in Workspace Ever be available? 

  • Question
  • Data Export
  • workspace

Best Practices for Skill Assignments in AWA

I'm using ServiceNow Advanced Work Assignment (AWA) and creating a service channel on the sc_req_item table. I have around 60 different catalog input combinations, and based on those, I need to assign requests to specific users. Currently, I'm creati...

  • Question

Resolved! User Criteria based on user manager's company

Hi, I'm desperately trying to set a user criteria depending of the company of the user and the user's manager.So far among other things, I've tried adding the following script using the advanced mode of the user criteria with no luck.Any idea of what...

  • Question

what is incident management ? End-to-End Process Explaination

Hi community , This article explains everything you must know about Incident Management, including: what is an incident, what is incident management in ServiceNow, why, where, who and for whom it is used, ways to perform incident management, users in...

  • Question
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