ServiceNow Community

Limited number of group by fields

In platform analytic dashboards, I see we can only add 2 fields for group by (breakdown) in the dashboard configuration (attached a screenshot). Is there a way we can increase the number of group by fields by changing any settings or preferences? thi...

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Make additional columns in a table searchable in Global Search

Global Search!There is a wealth of articles covering how to add a table to Global Search and how to index the data etc.I've spent a few hours on the topic now but I haven't found anything that covers all the steps necessary to make an additional colu...

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Impact categories, bia templates, timeframes records scope

Hi everyone, question regarding a bcm implementation.Should records created for a BIA Analysis (such as timeframes, tier recoveries, impact categories, bia templates, etc) should be under BCM scopes (i.e. GRC: Business Impact, GRC: Business Continuit...

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Dashboard is showing empty in test environment post deployment

Hello Team, I am facing issues in deployment of a Dashboard that is developed in platform analytics. I have created updateset and included every possible component in it, like tabs,canvas,widgets,indicators, breakdowns etc.there are around 103 compon...

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Help Needed: Switching to Coral Theme After Zurich Upgrade

Hello All,I’m looking for guidance on how to enable the Coral theme in our instance after upgrading from Xanadu to Zurich. I’ve searched through available articles but haven’t found anything that directly addresses this.Any help or pointers would be ...

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Cost field in Hardware table is setting up currency code as per user performing the data load

Problem Statement:1. On the process of the data load for cost field in Hardware table, in the upload file if I enter for eg: 120 it uploads Rs 120 in the cost field considering my location.2. Eventhough I enabled the system property for single curren...

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"Idea" content type is not appearing in the Post Content widget across all forums.

As we investigated in PROD, we found that, In Client portal the "Idea" content type is not appearing in the Post Content widget across all forums. The issue is not reproducible in lower environments, and there’s no history available to check if any c...

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ServiceNow University home page does Load - but Re-loads repeatedly

ServiceNow University home page does Load - but Re-loads repeatedly, ad infinitum. This occurs if I am logging in specifically to the University. It also occurs if I am already logged in and then trying to go utilize the University. Therefore, I n...

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How to create a set of dependent dropdown fields (Location, Building, Room) for a catalog request?

How do I create a set of dependent dropdown fields (Location, Building, Room) where the options in each subsequent field are filtered based on the selection in the preceding one, using a lookup select box variable type.

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preview notification for unsent email

I want to make one ui action and preview the notification.Currently there is already a button but it works for the notification that has been sent.

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CI lookup rules for VR

(function process(rule, sourceValue, sourcePayload) { /********************************* * CI Lookup Rule Script * * Available variables: * - sourceValue: The value of the source field from incoming data that is used for lookup * - rule: ...

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Field value not visible on form but can be seen in the History audit

I am using a transform map to update data on cmn_location field. All field values are updating except product and comments. I have put logs in the script and everything seems to be fine. While I went to the history of record I can see the field value...

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Do we have any OOB SC_category type of widget in Employee center? which shows all the catalogs based

Do we have any OOB SC_categories type of widget in Employee center? which shows all the catalogs based on Topic wise, not categories wise.PFAMy requirement is to have similar page but rather than category, items should be categorize base on topics. T...

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If any user reports an issue about the ServiceNow platform itself, how are you fixing it?

If any user reports an issue by creating an incident (be it simple and complex) about the ServiceNow platform like:Say a catalog item is not working as expectedORthere could be a field missing on the Change formORa broken processORsome issue with an ...

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Issue Uploading Large ZIP File in Incident Form – MIME Type and Size Limit Error

Hi All,I'm encountering an issue while trying to upload a ZIP file (size: 1.26 GB) to the Incident form in our ServiceNow instance.When I attempt the upload, I receive the following popup error:"The MIME type, file extension, or file type could be in...

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