Catalog item variable set still showing after UI policy creation

I've created a variable set for fields that are only supposed to be visible for the various SC tasks of a catalog item. The set currently only has two fields. I've created a UI policy to hide the variable set, but those two fields are still visible w...

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Live on ServiceNow: Hardware Asset Management Office Hours

  Welcome to our dedicated office hours for ServiceNow Hardware Asset Management customers! This is your go-to time for all things related to managing, maintaining, and optimizing your Hardware Asset Management program. Whether you're looking to tro...

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• Asset Management
• Hardware Asset Management
• Office Hours
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Live on ServiceNow: [EMEA] Hardware Asset Management Office Hours

  Welcome to our dedicated office hours for ServiceNow Hardware Asset Management customers! This is your go-to time for all things related to managing, maintaining, and optimizing your Hardware Asset Management program. Whether you're looking to tro...

• Event
• Asset Management
• Hardware Asset Management
• Office Hours
• Virtual

I am creating service catalog for single i am getting error can any one guide me please

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Service Catalog ITSM

We are moving away from Zendesk to ServiceNow for ITSM. I would appreciate any direction on how to identify items for the Service Catalogue. Currently we have none in zendesk, but we use Adaxes for Self Service options where most requests are for App...

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How can I migrate from Release management in service now to DPR

I am trying to migrate from RMv2 to DPR, I am not using any external tools from where i have to pull in stories. I just want to see my existing RMv2 items in DPR workspace. I want create a product in DPR and see how Stories, Epics can be pulled from ...

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Why am I getting a “Bad Request” error while using IntegrationHub to integrate Jira in my PDI?

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cmdb_ci_ip_network Class in CMDB

Hi,I would like to understand what is the use of IP Network Class (cmdb_ci_ip_network) in CMDB?Though we are running the discovery scans, we do not see any information is populated in this table by SNOW Discovery. Do we need to enable any other featu...

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Holiday Schedules are not working correctly

Hi Team, in my instance holiday schedules are created for Finland Country, Holidays mentioned as 24th, 25th and 26th of December. below is my schedule: Now user has received an email on 26th saying your incident is breached. example:    what needs to...

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How model substitutes are supposed to work (OTB)

I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...

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How should the header be configured in the generative AI custom LLM Transformer?

I configured a generic large language model (LLM) connector, but for the Authorization part in the header, I have to either set it as a fixed value or use a script to query. I believe that after the authentication has been configured, there should no...

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White Paper: ServiceNow Development Standards

ServiceNow has evolved from a core IT service management tool into a robust enterprise platform supporting diverse business needs. With this growth, the complexity and impact of development on the platform have expanded. Modern development standards ...

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CMDB Data Manager Certification Policy

I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...

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AUTOMATED TEST FRAMEWORK

Hi all,I am currently automating the Problem module, including its stages and associated tasks, using ATF. While executing the test, I am encountering the following error:“Failed to report client batch process. Test will time out.”This issue occurs i...

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