ServiceNow Community

Service Desk Operations (Interactions and AI)

Within our organization, we are in the process of adopting an interactions‑first model for our Service Desk.As we are relatively late in this transition, we’re interested in connecting with organizations that have recently made this shift—or those cu...

Question

Order Guide selection not allowing me to advance to the underlying forms

I linked two underlying forms to the order guide; however, when making a single select choice and clicking next doesn't allow me to advance to the underlying forms on the order guide. This was working before; I did not make any changes to the Rule ba...

Question

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

blog

Service Operations Workspace Express List Impacted Services Filter - change from AND to OR

In the service operations workspace, for the express list there is a filter by Impacted Services. I can see what I want to filter on, and I select it, then I select another filter, but instead of being an OR condition, its an AND condition. How do ...

Question

Database view showing (empty) on fields with data while returning other fields from same record

I have a database view set up to link the SLAs to the RITMs to the Tasks so we can review information on that basis.I have a database view that is working for our visualizations, however upon reviewing the list it is only returning (empty) for the ca...

Question

Add fields to CAB Workbench within Service Operations Workspace

I'd like to add more fields to the CAB Meeting tab within the Service Operations Workspace but I cannot see where these changes would be implemented. I looked into the varies views that changes offer but nothing seemed to align to what I'm seeing wi...

Question

Need use cases for handson

Hi, i need real handson experience for service catalog topic, can someone help me find the real use cases to strengthen my hands on skills as i am aiming to switch my career as servicenow developer

Question

Resolved! redirect record list in ui builder to custom page

Hello community, recently i have been working in UI builder and i created a custom page that receive the sysID of a record and displays different values. taking this in mind i have another page with a record list which show all the records in my tab...

Question

Why is Hardware mentioned as an explanation to Platform Host in the Business Application form?

In the Business Application form in Architecture Type Platform Host is mandatory when choosing Platform Application, but why is Hardware mentioned in the explanation? The list of values is fetched from the business application table where architectur...

Question

Focus group for Knowledge 2026 keynote speakers

Hello SNUG members! Help shape the Knowledge 2026 keynotes! We're inviting you to preview the Knowledge 2026 main stage keynotes — and tell us what you really think. Your feedback will directly shape what hits the stage in Las Vegas on May 5th. ...

Article

Dynamic CI Groups and large groups of CIs

Dynamic CI Groups appear to be a powerful tool. We want to set up DCIGs to connect all our infrastructure to the appropriate Technical Service Offering. DCIGs have a limit of 10K records. We have 150K printers and we want to get them associated wi...

Question

Update Caller Record in SOW

Hello All - I'm trying to update the Caller Record in SOW to show Recent Requests the same as the Recent Incidents In UI builder, I went to SOW - Sidebar tabs top and found the Caller Record. I duplicated the Recent Incidents_tier 1 and called it Re...

Question

Unified Experience from Genesys applications in ServiceNow - Query

Hi Folks, I have a quick question regarding Unified Experience from Genesys applications in ServiceNow,what are the pre-reqs for this integration. there is mix of CSM and ITSM i see hence need clarity. So basically i want to know if CSM is must have...

Question

Quick Tutorial: AI Agent File Upload Tool

Use the File Upload tool for a situation where you want to feed additional documents, information, or context to your AI agent. The AI agent will leverage the uploaded file during runtime to help complete its assigned task or objective. It's import...

Article
Best Practices
Getting Started

CIS-DF Exam Preparation (6 weeks)

Hi. I would really like to thank everyone who have replied to my post regarding CIS-DF exam before.It was very helpful and have learned how much contents I must study to be familar with to pass the CIS-DF exam.I plan to take the exam 6 weeks later fr...

Question