ServiceNow Community

Resolved! How to disable the MFA-related info message appears during login in Yokohama instance

I’m trying to disable the MFA-related info message that appears during login in our Yokohama instance.We’re already using SSO for authentication, so we’ve disabled MFA and adaptive MFA features. However, the info message about MFA still shows up when...

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Agent App - Incident Form Configuration

Hi,I have a doubt in the form to create a new incident in the Agent App.1.In the first image that I shared, I want two fields called Category and Subcategory which are already available in the incident platform view form to be configured in the Now A...

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Enhanced Requests Page Experience

Feature Demo Overview In the July 2025 release, we've overhauled the My Requests page in Employee Center to make it easier for employees to view, filter, and manage their requests. The new experience introduces configurable tabs, filters, and ...

Article

Scoped App withdrawn from Service Now store

A scoped app that was certified and published into Service Now store fell behind the family releases of Service Now and hence withdrawn from the Store. I don't plan to make any code change and just want to resurrect the app from the backup. Its not v...

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Service Graph Connector

Jira Spoke integration Challenges

Hello All,I have configured the bidirectional Jira-Servicnow Integration using Jira spoke which is working but I'm facing some challenges while configuring and they are.. 1. When I'm commenting from Jira side at the ServicneNow side it's showing comm...

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Resolved! [Article] JavaScript Objects Explained Simply: A Hands-On Guide for Beginners

Imagine opening your wallet. Everything you need is right there: your ID, cash, cards, all grouped together. Now, picture carrying each item in separate hands as you walk down a busy street. Things get messy fast. Coding can feel the same way without...

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Resolved! Remove the Doc Templates option from the New Project workspace.

We want to remove the Doc Templates option from the New Project workspace. Please refer to the attached screenshot

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Resolved! [Article] How to Create a Report in ServiceNow (2025)

How to Create a Report in ServiceNow: Step-by-Step Guide for 2025If you want to stand out as a ServiceNow admin or developer, there's a simple move that makes a big difference: learning to build ServiceNow reports. Reports turn your mountain of raw d...

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Catalog item templates tab not visible to catalog_admin roled users

Hi Team, User with catalog_admin role are unable to see 'Catalog item templates' tab in the Catalog Builder, but they get the widget to 'Create a catalog item template'. No customizations done as known for this behaviour. So currently, the catalog_a...

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GlideAggregate on Remote Table

I've created a remote table that queries an external data source, and I want a count of the records that satisfy a specific query. This script returns null:var sections = new GlideAggregate('x_uob15_canvas_adm_st_course_section'); sections.addQuery(...

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Flow Designer to dynamically update the field that was entered as the action input

Hi All Can someone please help me with my Flow designer action script below which is to update a field value based on the field name entered as the "field" input . (function execute(inputs, outputs) {var user = new GlideRecord(inputs.tablename);var f...

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7/10 2025 Nordic Retail Day – Skab fremtidens retail med ServiceNow

Retail er i forandring – er du klar til at tage føringen?Den 7. oktober samles branchens førende eksperter i The Silo, Nordhavn til Nordic Retail Day 2025. Her får du indsigt i, hvordanAI, automatisering og digitale workflows kan transformere retail...

Article

REST API - Asynchronous Authentication OAuth

Hi Community,I am building a POC Inbound integration and I would like to use flow designer and action called REST API - Asynchronous.Can you help me on how I can do this but require OAuth 2.0 for authentication?Thanks

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"It seems you have left the conversation" message in VA

If user is not responding for particular time Virtual agents show the message "It seems you have left the conversation" and close the chat. However I want to set this notification for 3 times as a reminder and then close the chat with closing interac...

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Control Attestation

I have a requirement on the due date of responding to attestation, if control owner/ respondent want to revise the due date of attestation how can he do that ? Because due date is coming from the attestation selected at control objective which is sam...

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