Tailoring Resource Plans for ServiceNow Solutions: Lessons from the Field

If you’ve ever been asked to build a resource plan for a ServiceNow implementation, you know it’s rarely a copy-paste job. One of the first lessons I learned as a Solution Architect is that resource planning is never one-size-fits-all. Every project ...

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Run Script or Maybe Trigger Event from UI Builder BUTTON Component

Hi All, I've followed some tutorials and I was able to create a new UI builder Page like thisNow, I need this "Notify" Button to trigger an event or maybe even run a client script right awayIf possible I want also to grab the value from the field abo...

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Task 01: Activate Health Dashboard

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Level 1 Manager Approval for RITM

Hello Team, I have two levels of approvals for a request.(RITM)level1 - manager level 2- groupThis I have used workflow. 1) Now, if Manager only raised a request for his employee, then I can see approval record is "No longer Required" state and not p...

• Question

Key to successful cloning of instances with SSO?

Hi everyone,I need your advice, as I struggle with cloning Full PROD over SSO/MFA enabled TEST instance for my customer. I've read a lot of materials, KB articles and official documentation, but it still does not manage to retain multi-factor authent...

• Question

How to Keep URL Fields Unlocked by Default in ServiceNow Forms

How to Keep URL Fields Unlocked by Default in ServiceNow Forms   Ever clicked on a locked URL field in a ServiceNow form, only to realize you need to manually unlock it just to add a value? It’s a small inconvenience—but one that developers and users...

• Article
• Best Practices
• Multiple Versions
• Scripting and Coding

Configuring a status report on Project Workspace

Hello,When in a project record in project workspace, you have an option on the left to see status reports. The middle column then shows you existing reports. If you open a report and scroll down, you come to Current Status, which is a 5 x 3 grid show...

• Question

REGISTER NOW: 11/13 Western NY SNUG

Hello Western NY SNUG Members!     We're excited to be hosting the 2025 Western NY SNUG, on Thursday, November 13th in Rochester.   We’re currently looking for customer presenters for this event! If you’re interested in presenting, please email Karen...

• Event
• In Person
• workshop

ACC--V Discovery and Horizontal Discovery

I'm currently testing Agent Client Collector - Visibility (ACC-V) across 11 servers (a mix of Windows and Linux), all of which have the ACC-V agent installed and properly configured.All servers are being discovered successfully using ACC-V except for...

• Question

Unable to access ServiceNow University home page

Hi Everyone, When I log in to my ServiceNow university account, it shows a blank page. While I can access any other courses I have bookmarked, the home page of the University shows a clock icon. Is anyone else experiencing the same error?

• Question

Live Agent Chat is not creating Incidents from Microsoft Teams, and message is also not coming up.

Good evening.!I need immediate - urgent help as this is a P1. Issue is that, we recently integrated Virtual Agent (Live Agent chat) with Microsoft Teams (Moveworks) with Service Operation Workspace.Everything is working fine, but the below message is...

• Question

Unable to create App in PDI

HelloI'm having serious troubles with creating of my App in PDI. No matter what I do I'm still getting error below:Unable to create this application. Go back to the create app experience and enter a different scope name. Details: Failed to create tem...

• Question

Date/Time field is displaying the date time format in label

Hi All, Target field is displaying the date/time format in the question label. How to remove this. FYI:Preference>Show date and time formats on forms>false  Thanks in advance!!

• Question

Need to redirect users to a specific UI Page on login - issue after zurich.

Hey Experts, I have a use case where before zurich, all users with Business Stakeholder Roles would be redirected to a UI builder page. After the zurich upgrade ServiceNow has introduced the sn_sow.sow_home, sn_sow.sow_list roles inside the sn_incide...

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