Live on ServiceNow: Deploying Employee Center Office Hours

  This will be a standing monthly meet up with the product team. There will be no presentation, this is an opportunity to ask questions and get answers! Register for the monthly Deploying Employee Center office hours to connect with the ServiceNow p...

• Event
• Employee Service Center
• Live on ServiceNow
• Office Hours
• Virtual

Is it possible to revert the changes done by a flow?

Hi, One of our clients uses Flows to generate demand tasks and based on their completion, the Demand stage progresses. One of the end users has updated some of these demand tasks to Closed Skipped by mistake and this updated the parent Demand incorre...

• Question

Need help On Portal issue while chat in now assist

while chat in now Assist virtual agent , At some point of time, i get the error. I am attaching the screenshot below.Please assist me the way to solve the issue.

• Question

Request assigned to specific group to remain open when underlying tasks are closed

Hi, There are different threads which have highlighted the feature to close a request when all the underlying tasks under Request Item are closed.  I want to have a business rule, where if the Request is assigned to a particular set of groups (say Gr...

• Question
• Service Catalog

Scheduled script for setting state of Security Incidents from Review to Closed after 3 days

Hello - trying to make a scheduled job to run a script that will go through all of the Security Incidents currently in the Review state that hasn't been updated in 3 days, and set the state to Closed. The Security Incidents will already have all the ...

• Question

How do I add a filter condition in a report of dashboard for the end user

• Question

Restrict Resource Cards to show only members of groups I manage

 Hi Community,I need some guidance on customizing Resource Cards in ServiceNow (Resource Management / Planning Workbench).If I am the manager of 2 groups, and those groups together have 8 members,Then when I open the Resource Cards view, I should onl...

• Question

Live on ServiceNow: Boost employee productivity with Now Assist & Microsoft 365 Copilot integration

  Did you know that with ServiceNow for Microsoft 365, you can integrate Now Assist with Microsoft 365 Copilot? With this integration you get two generative AI assistants into one seamless and intelligent experience. With Now Assist’s ability to und...

• Event

Live on ServiceNow: Boost employee productivity with Now Assist & Microsoft 365 Copilot integration

  Did you know that with ServiceNow for Microsoft 365, you can integrate Now Assist with Microsoft 365 Copilot? With this integration you get two generative AI assistants into one seamless and intelligent experience. With Now Assist’s ability to und...

• Event
• Virtual
• Webinar

Live on ServiceNow: Boost employee productivity with Now Assist & Microsoft 365 Copilot integration

  Did you know that with ServiceNow for Microsoft 365, you can integrate Now Assist with Microsoft 365 Copilot? With this integration you get two generative AI assistants into one seamless and intelligent experience. With Now Assist’s ability to und...

• Event
• Employee Service Center
• Live on ServiceNow

Finding the duplicate user in the group

Hello, I am trying to find the duplicate users in the group and adding info message in the portal. I am using scoped app (customer service). But it always pop up as "null". Not sure what I did wrong. If you could help me in spotting the error in my c...

• Question

Live on ServiceNow: Boost employee productivity with Now Assist & Microsoft 365 Copilot integration

  Did you know that with ServiceNow for Microsoft 365, you can integrate Now Assist with Microsoft 365 Copilot? With this integration you get two generative AI assistants into one seamless and intelligent experience. With Now Assist’s ability to und...

• Event
• Employee Center
• Live on ServiceNow
• Virtual
• Webinar

Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

• Question

Cloud catalog in ServiceNow for auto provision

Hello Experts,Can anyone put some thoughts please on this. If Cloud Accelerate resolves the issue or any other option (as much to avoid custom solution if not at all possible) We need to auto provision via DevOps CI/CD Pipeline , is there a way to ha...

• Question
• Architect