What triggers the Activities when RITM close?

Hello All, When all scTask closes, it automatically closes the RITM and set the "closed" and "closed_by" value on work note Activities on RITM.  As shown in below pic.While in some of the RITM, it only shows 'state' and 'stage'. Due to this issue, Cl...

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Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing   Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Today, December 11th 2025, ServiceNow rel...

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• Advanced Editing
• Knowledge Center
• Knowledge Management
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Internally created Software Lifecycle type

I created an Internal Software Lifecycle type for the Zoom Workplace App we are using as it is not EOL or EOS based on Zoom's Version enforcement for users and admins.  How do I ensure the software model associates to the Internal Software Lifecycle ...

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Mind the Gap: Driving CMDB Maturity Through Insightful "Assessment"

Use Case:Our business platform has facilitated a CMDB solution; however, the maturity of the CMDB is currently lacking. Before initiating improvement activities, I wish to evaluate the CMDB maturity and identify the gaps that need to be addressed in ...

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E-Signature (Sign Pad) in ServiceNow Catalog Item

 Hi Everyone,I recently worked on a ServiceNow project in the healthcare domain, where I came across a challenging requirement.The client wanted users to acknowledge their requests by signing (E-Signature) while submitting a Catalog item.Steps:Design...

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Is there a way to setup the email mini compose client on a workspace that doesn't have it?

Within CSM workspace if you open a task-based record or incident you will get the open to have the email compose option available.I tried setting up the email_client=true in the attributes of the sn_myforms_form table. It didn't seem to work for the ...

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Our VERY FIRST Community Newsletter - Lets talk about Q1!

Hello Now Learning Community Members!   We are so excited to share our first newsletter of 2025 - we are thankful for each and every one of you and want to recap what we've done and what's to come!      Link to Events: Q1 Webinar - Breaking Boundari...

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Template pop up in knowledge article

Hi, When you select any Knowledge Base, a pop up appears to Apply Default Values "Do you want to populate fields with the default values for the selected knowledge base as follows?"I am setting the default values from the knowledge base to the knowle...

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Agentic AI for Customer Support Automation

1. Customer Support AutomationProactive Issue Resolution: If a player reports a payment failure or ticket purchase issue, Agentic AI can:Detect the root cause (e.g., payment gateway error).Trigger a workflow automatically.Notify the customer without ...

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AI Search results through Virtual Agent on Now Mobile App linking wrong portal

Hi Wondeirng if anyone knows the answer to this. On Tokyo platform, we are using the "Run AI Search" topic block within virtual agent. When viewing on the web, the search results are coming back with links pointing to the current portal being used - ...

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ServiceNow Community 🚀 nowGurukul ServiceNow Learner's Club Virtual ServiceNow Meetup

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ServiceNow Interview Questions - HRSD

 Write a script to auto-assign HR cases based on COE.How do you prevent an HR case from being closed without mandatory fields?How do you trigger an HR task when an HR case is created?How would you handle an employee termination case?How do you ensure...

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Operational Resilience training and its use for BCM

Hello, I have just completed BCM training courses and related micro-cert in Now Learning. The path was very helpful in understanding the concept of BCM and the practical tasks of implementation of it on the platform. I was also tasked to look into Op...

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