ServiceNow Community

Platform Analytics Academy - April 29th, 2026 - Unlock Intraday Analytics with Data Snapshots

Join us on April 29th, 2026, for an Academy session — Unlock Intraday Analytics with Data Snapshots. Traditional analytics often rely on historical data, leaving teams reactive rather than proactive. Intraday Analytics changes that by enabling orga...

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Categories from Time Sheet Portal

Hi,I have to hide some categories from Time Sheet Portal. I tried to make categories inactive from sys_choice.list but it is not hiding. RegardsSuman P.

Question

ServiceNow Administration Advanced (Zurich) ebook not showing in inkling

I have tried unenrolling to the course and enrolling again creating new login for learning universityinstalled inkling app and then tried as suggested by support rep, did in-cognito , cleared browser cacheThe SNAA (Zurich) inkling book is just not sh...

Question

CSDM Data Modelling Workbook

Does anyone have the latest version of csdm-data-modeling-workbook? it seems like it was removed from the Best Practices page. Data Modeling workbook

Question

Hardware Asset Management w/out HAM

We are an institution where we do not have the HAM feature installed, but hopefully in the future. I am looking for best practices on entering assets manually, particularly knowing the sequence of tables to enter data. Example: To enter a hardware ...

Question

ATF : Open url to complete a smart assessment

Hello, to finish an ATF, i have to complete a smart assessment, but i can`t open the url in the same page so the atf can continue it`s process, what happens is that it will open the assessment in a new page if i use open workspace pageSo i used a Ste...

Question

Operational Resource Assignments move from 'Approved' to 'Pending' after weekly time card submission

Hi Community,I need your support regarding an issue in SMP where Operational Resource Assignments are moving from "Approved" to "Pending" after the weekly timecard submission.Thanks,Reshma

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Service Portfolio Management

Why there are many Agentic workflows with SINGLE agent in it? How is it Agentic?

Why there are many Agentic workflows with SINGLE agent in it? How is it Agentic? As per Agentic concept, “Agentic AI is an Autonomous AI system which plans, reasons and orchestrates multiple AI agents to achieve a goal with minimal human intervention...

Question

ITSM - workspace

Hello, How can I add my custom app details in SOW dashboard similar to the one below. To add a data visualization to the landing page. Thank you..

Question

Workday SAM Integration failing with "Cannot read property 'CountryRegionReference' from undefined"

Hi Community,I am facing an issue with the Workday Direct Integration for Software Asset Management (SAM). My integration is using a SOAP connection. The scheduled job is failing, and I am seeing a specific script error in the execution logs.The Setu...

Question

Asynchronous External Agents over Google A2A - ServiceNow as Secondary Agent

This article walks through the setup for ServiceNow External Agents where the external agent (A2A client) invokes a ServiceNow AI agent (A2A server) over Google A2A protocol in an asynchronous communication channel. Requirements A2A client is commu...

Article
Best Practices
Getting Started

admin + snc_read_only access issue

I hope this is the correct board to post my question. I have admin + snc_read_only roles in my Zurich instance, however, when viewing onChange catalog client scripts, the variable sys_id is being presented instead of Variable Name. Is this a limitati...

Question

Entites not showing in the entity type while updating the entity filter

In entity filter there are matching records as shown in the screenshot but even after clicking on the update entities no entities are getting populated in the entity section of the entity type as shown below. User is able to view and click the "'Upd...

Question
Integrated Risk Management (IRM)

Clear Update sets

Anybody found the growing list of update sets in your environments a problem?My client has been using ServiceNow for a very long time, and they are wondering if they could archive or simply delete really old update sets. We recommended against doing ...

Question
Architect

Resolved! ATF : How to open the specified URL

I want to open a specific URL in ATF to simulate the behavior when a user clicks on a link in an email.As a test, I tried to open the link using the "Click Component (Custom UI)" test step from "Preview Notification" in Notification as an Admin user,...

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