ServiceNow Community

The 2 AM Question: Australia innovations in Service Observability, SRM, and Synthetic Monitoring

It's 2 AM and something is wrong. You know this because an alert fired, your phone woke you up, and now you're staring at a screen trying to figure out what "wrong" actually means. The first few minutes follow a familiar pattern. You open the servi...

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glide Ajax is not wokring in the Workspace client script in servicenow

Hi All , I am creating one Ui action in the workspace . Ui action is working fine in the native view but in the Workspace its not working .Note : Alert is coming with the sys id the record in the workspace and after that its going inside the script i...

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Only opened by should able to see RITM not other how to restrict

Hi All, I have a requirement only opened by should able to see the Req and RITM not other even requested for should not able to see the request for particular catalog item. I tried restricted via ACL and Query BR but still requested for and other ITI...

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Not allowing set or delete of deny-listed property: error

Hi community, I’m getting the error “Not allowing set or delete of deny-listed property” when trying to create a system property. Does anyone know what might be causing this? I couldn’t find any documentation or articles explaining it.

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Pause Generating RITM Unless Approvals are approved in Request

Hi, I have issue, so in the OOB, when request is created, One RITM is also created simultaneously . In my case i have list of approvals in Request, I want to create the RITM, once all the approval in the request is approved. Now to pause the OOB feat...

Question

Multi-Scope Outbound Email Setup using your own SMTP server

Hi everyone, We want to use Enable using your own SMTP server to configure mailserver Azure/O365 infrastructure to handle outbound emails. Our goal is to "split" the sender addresses based on application scope or department so that users receive emai...

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using theme builder, for next experience Change color of sub menu item

Hi, I want to change the color of text of Sub men item using theme builder for Next Experience. How to get to that option ?

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hii community , i stuck in list and filter task

Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the list? Was the List Editor used to modify the State field for 10 Priority 1-Critical Incident records?

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Special Handling Notes displaying html instead of rich text

We recently upgraded to Australia and have noticed the Special Handling Notes are now appearing incorrectly as html instead of the rich text format as expected and as it worked previously. I created a new SHN to verify if maybe previous ones were j...

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Resolved! Apply fiscal calendar to incident records

I've successfully generated Fiscal Calendar records and their related Calendars for Package for most every table, but Incident (Incident Management) doesn't seem to work, is there a different package needed than Incident Management for those?

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Live Webinar on May 13: New way of governing your ServiceNow data - Blueprints MasterClass

Dear SNUG Community, ins-pi is launching a new product at Knowledge 2026 and would like to invite you to see it first. On May 13, right after the official launch, we are hosting the first live MasterClass for YouDesign® Blueprints, a ServiceNow-nativ...

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CMDB
CSDM
Enterprise Architecture
Webinar

Live Webinar on May 13: New way of governing your ServiceNow data - Blueprints MasterClass

Dear SNUG Community, ins-pi is launching a new product at Knowledge 2026 and would like to invite you to see it first. On May 13, right after the official launch, we are hosting the first live MasterClass for YouDesign® Blueprints, a ServiceNow-nativ...

Question
CMDB
CSDM
Enterprise Architecture
Webinar

Cost Plan removal from Expense line not changing actuals

Hi Team, I have a scenario, where expense line is created through migration. As soon it is created, ServiceNow will generate a cost plan and map with the same(OOTB functionality, originally EL records came without CP).In few cases, users are expected...

Question

List collectors in WorkSpace

I need help to get details on a customer workspace in the SCTASK/RITM there is a List Collector and it's displaying names of users. and under the name it displays details from the sys_user table for that user.LIKE:Name, First name,Last name,email h...

Question

Data Pills are showing blank in ATF (Zurich)

Hi, For some reason my data pills are not showing references to previous ATF steps on my Zurich instance; they are just showing blank. Attached are screenshots that show the crux of the issue. First step is used to Create + impersonate a user. Second...

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