ServiceNow Community

Resolved! enable ai agent workflow to employee center

Is it possible to enable agentic ai workflow in Employee center? I tried to enable emp center in branding and display and still it didn't workout.

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Trying to change the title of a Record Tab in the SOW

I have a UI Action that runs in the Interaction Form from the Service Operations Workspace which will open the Record Page for the sc_cat_item table:function onClick() { var result = g_form.submit('sysverb_ws_save'); if (!result) { // failed form s...

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Reporting on Multi-Select Variables

Hello, I'm hoping someone can help. We are launching a new catalog item where, at the time the request is closed, the fulfiller notes certain data points. In this instance, they will fill out a multi-select field that notes what specific options were...

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IH-ETL Crash after adding table

Hi All,Trying to use IH-ETL to import a multilevel JSON data into the CMDB, after a couple tables, once I add another table, the whole thing breaks. Though not my first rodeo at ETL, have been stumped in the last couple weeks on this. Appreciate any...

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Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow

Have any of you implemented Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow? To add more details on to this - more similar to physical assets like Laptops or Desktops where we have Stock rooms and Stock rules that govern inventory of the asse...

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I want Dynamic Sla duration from catalog item

I want that the user can fill the duration detail on service portal and that becomes the SLA breach time .

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Whenever Catalog Form is submitted, it's variable data should get converted into JSON format and....

Whenever a Catalog Form is submitted, it's variable data should get converted into JSON format and get attached to the RITM ticket.How is it possible? Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

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Track Assignment Group Changes with Metric Definition

By default, ServiceNow provides the Assignment Group metric definition to track the current assignment group value of a record. However, this out-of-the-box (OOB) metric only records the present value and does not capture both the old and new values ...

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Career Transition Query: Moving from ITSM to ServiceNow Architect

Hi, I have 14 years of experience in ITSM and have worked extensively on ServiceNow in IT support, where I was responsible for managing incidents, changes, and problems. I also have knowledge of ServiceNow administration, although I don’t have hands-...

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Architect

Looking for ServiceNow Professionals who is open for part time position

I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...

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NowSDK Metadata Conflicts

Hi community,Hope you're all doing fine. After upgrading to the NowSDK v4.0.0 release, I've been getting weird WARN messages when running the transform command in a NowSDK app developed locally in my computer. It looks like it's getting confused as t...

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Is there any option to integrate ITSM to Jira ?

Is there any option to integrate ITSM to Jira? for Example: SC Task information flowing to Jira and vice versa, the updates we make in Jira , reflect back in Service Task etc.. if this is doable? if doable, what is the process to achieve this?

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Using external LLMs with Now Assist

When using Now Assist products, you may encounter a scenario where you wish to modify the large language model (LLM), providing generative AI capabilities. This guide will walk you through this process, indicating how you can set up the connection t...

Article

Resolved! On https://developer.servicenow.com/dev.do#!

I am new to ServiceNow and have chosen to practice creating a Service Portal. Now, I am stuck on downloading the 'logo.png' and 'icon.png' Does anyone know how I can locate these PNGs? Each time I click on the hyperlinks, nothing downloads.Please hel...

Question

How to update CMDB CI Attributes via catalog items/Service requests?

Customer wants to modify the few CI attributes (esp. non discoverable attributes) via service requests (catalog items).Ex 1: They might have a need to update the Owned by attribute for 5 windows servers by raising one SREx 2: They might have a need...

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