ServiceNow Community

Mobile Agent and Now Mobile – SSO Login First Page

Nowadays, most customers use Single Sign-On (SSO) for the ServiceNow platform instead of logging in with individual credentials. While many are familiar with configuring or customizing SSO for web access, I recently implemented a simple configuration...

Question

ITIL Role Getting Removed at User Level When Removing One Group – Despite Other Group Still

Hi Team,We are facing an issue in ServiceNow PROD instance related to ITIL role inheritance.Scenario:A user is part of multiple groups.More than one group grants ITIL role .When we remove the user from one of the groups, ITIL role is getting removed...

Question

RITM to SCTASK attachment copy – duplicates and email attachments corrupted

Good day, everyone. I hope you're all doing well.I am trying to copy attachments from RITM to SCTASK using a Business Rule on sys_attachment (after insert).Flow:- User uploads files in portal → RITM created- User sends additional attachments via emai...

Question

Are your Valid to timeframes decreasing due to AI?

We will soon be implementing an AI Agent to search our knowledge bases and are taking a stronger stance with our knowledge managers about timely workflow maintenance to ensure our articles are current and correct. Currently we have about 4,600 articl...

Question

Test record created without saving + fields read-only when using custom "New" button-Test Management

Hi everyone,I implemented a custom "New" button on the Tests related list (Story form) to create and link a Test automatically. Current implementation (UI Action): The Test Case window gets opened and all fields are disabled. Even the mandatory fiel...

Question

Change the font on Project Status Report

Is it possible to change the font on Project Status Report in Project Workspace? The default Doc Template editor is quite limiting, but I was able to find the Document Template (sn_doc_page_template) with the JSON that is actually generating the repo...

Question

Contract Repository Best Practices

The Contract Repository in Contract Management Pro is the authoritative record for all executed contracts. For it to function correctly — delivering accurate search results, reliable reporting, and key lifecycle features like Amendments — two foundat...

Article

How do I modify a Project Template?

Once a Project Template is created, how do we edit that template? Or do we have to create a new Project from the Template, edit the Project and save as a new template?

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Project Portfolio Management

Resolved! Tanium Push Integration with ServiceNow

Hi Community, Has anyone integrated Tanium Push Integration into their instance where thier IP Address Access Control is blocking all IP ranges except for specific whitelisted IPs? We are trying to integrate Tanium but are unable to becuase I don't ...

Question

How to create a software catalog item for multiple software that are installed with SCCM?

HI all, My development team has received a request to combine multiple Software Catalog Items (from one vendor) into a single Software Catalog Item. Then the user should be able to choose which software to install from a dropdown list (or using a te...

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catalog_item
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Flow designer vs Scheduled Job

What best-practice guidelines should be used to decide between Flow Designer and a scheduled job—such as transaction volume, payload size, event queue impact, or similar factors? Thanks

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Flow Designer

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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How we can mass delete comments from records?

We recently bulk loaded comments on around 10000+ cases. Unfortunately the work notes as well got loaded as comments and now internal work notes are visible to the customer through portal. We are trying to delete all comments now. We removed the entr...

Question

Consumables catalog by stockroom/location

Hi community, I have a requirement for one of our customers and I had doubts about what actually is possible or not with the base tables. (So is my requirement actually achievable without HAM ?) The requirement: Having a consumables catalog for mult...

Question

Knowledge API Query issues

Hi all, I have issues with the Knowledge API that do not render any results when using query. For example: When I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles" I get all the articles listed.When I use "https://instance.serv...

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