ServiceNow Community

Notifications Count is incorrect on NowMobile

Hi, I am currently testing the NowMobile app. The number count indicated as the number of notifications is not correct. Always showing > 90 but when I go into Notifications, there is only < 5. I have looked everywhere how to amend this. Please help. ...

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Why Are AI‑Generated Work Notes Showing Null as the User?

Hi Community, I’m configuring an Agentic AI workflow that uses a Dynamic User as the trigger.When the AI Agent tool updates the work notes on a record, the username is showing as null. Earlier, it used to display “AI”, but now it appears null. Has...

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Table ACL vs Field ACL

If a table ACL allows everyone to access the table, but there is also a field ACL on a specific field that allows only the admin role, which one takes precedence?In this case, will everyone be able to access the field because the table ACL is open to...

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Alphabetize Configuration item

I want configuration item in alphabetical order. Is there any way to do that?

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inbound email is not working

Newly created instance, inbound email is not working on that instance

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Edit the layout of the Action Assignment "Edit" modal in the workspace

When I'm in the list view of my Service Operations Workspace and select more than one incident and click the Edit button, a modal opens with all the fields from my incident table. What I want to do is change the layout of this modal and remove some f...

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What is the purpose of Web Service Access only in user registration form

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User Interface (UI)

Subject: How to Update PDF Attachment in Knowledge Article & Keep Same URL/Link?

Hi Community,I need guidance on updating an existing PDF file attached to a ServiceNow Knowledge Article (KA) without breaking any existing links that point to it.Current Situation:A PDF is attached to a specific Knowledge Article.This PDF has multip...

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Data not dislay in Announcement

Hello Community, On PDI, number count is displayed but data is not display in announcement section. Please help!

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Help text of a catalog field is center aligned

Hi Community. I am working on a record producer and starting this week, I am seeing that the help texts we add to any field is kind of in the center instead of left aligned. This was not the case last week. They were aligned left (kind of in the same...

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How to write the script for attached the file in workspace in popup window in sow workspace

I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.

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Do any document for oauth 2.0 bi-directional between servicenow and 3rd party application

oauth 2.0 bi-directional between servicenow and 3rd party application, i need to learn access token and refresh token.

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SharePoint Spoke File Size Limit

Hello all,we are integrating SharePoint in ServiceNow by building a Flow that contains Flow Actions from the OOTB SharePoint Spoke.The questions are:What is the allowed file size for the Flow Action "Copy Attachment To Folder"?The official ServiceNow...

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Flow Designer

Microsoft 365 integration license

I need to do integration of servicenow HRSD with microsoft 365 mainly with outlook and microsoft teams.Purpose of this integration is to access HR self-service capabilities — including knowledge articles, HR cases, and requests — directly from Micros...

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JavaScript error in onLoad client script when hiding fields and using g_form.onChange()

Hi everyone,I’m getting the message “There is a JavaScript error in your browser console” when my onLoad() client script runs on an HR Task form.After testing, I found that the issue comes from the part of my script where I hide some fields and use g...

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