ServiceNow Community

How to convert a "Calculated application service" in to a tag based application service?

We have been using "Calculated application services" in our infra from a long time, now we are working on implementing "Service mapping". for cloud based apps - we are using "tag based application service" creation method and we have built tag based ...

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Is Depends on the only relationship type for Application Service to Application Service?

When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...

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operational configuration items

Hi folks, What operational configuration items can be selected and populated in the configuration item field on an incident or change request record?

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Resolved! should any CIs exist in the base cmdb_ci_service class?

Hello there! After a few months away, I'm finally able to turn my attention back to our service and service offering structure, and trying to align with the CSDM v5. However, I have a bit that I'm not sure if things are.. correct. Our implementation...

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COLLABORATION CALENDAR: One view of online collaboration calendar for teams

Downloaded the latest Collaboration Calendar HERE. Latest features on the Collaboration calendar One-View The one-view is a consolidated one stop shop for all your events and calendars. Create and Manage events from one-viewDesigned to bring all yo...

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Image on Homepage is not filling full mobile screen

Hello, My image on my homepage applet launcher is not fulfilling the full screen width. No Matter what size my UI section is , the picture does not stretch right to the full width of the mobile screen.My Destination screen uses a Screen Segment "Stat...

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How can I hide a Virtual Agent Topic from an External Bot where the external bot is the parent?

I am currently working on a bot to bot integration where the parent bot is the external bot and the child is the VA. The external bot only acts as the middle man and is what the user interacts with. The VA is the one handling intent. So far things ar...

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Activtiy filter in workspace

Hi Team,I would like the filter option of "Email - autogenerated" to be available (incase user wants to activate it), but i would like it to be turned off by default for all user. Is this possible? If yes, how to do it in HR workspace.

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Resolved! Service Portal Search Stops Work for Non-Admins in Zurich

We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a use...

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How to create GraphQL to retrieve data using a data resource in UI Builder

I am really stuck on this and could use some basic, step by step instructions. I'm trying to learn how GraphQL works within UI Builder. I've spent a considerable amount of time trying to learn GraphQL - but I really can't find any basic steps for UI...

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UX Format

What is the best UX format to use for lists and forms? Thanks in Advance

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Where is Virtual Agent/Bot Feedback (Thumbs Up / Thumbs Down) Stored in ServiceNow?

Hi All,We have created a self‑configured ServiceNow bot and integrated it with Microsoft Teams.Currently, when the bot responds to a user in MS Teams, it displays Thumbs Up and Thumbs Down options. When the user selects either option, a feedback dial...

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How to Show Record producer and Catalog Item On the PopUp

Create UI ActionGo to: UI ActionsTable: (e.g., Incident / your table)Check:ClientWorkspace Form Buttonfunction onClick(g_form) { // Replace with your Record Producer sys_id var producerSysId = 'PUT_YOUR_SYS_ID_HERE'; var url = "/com.gli...

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SailPoint ISC Custom Plugin

Hi Service Now Community,I am planning to build a custom form/plugin in Service Now and would love to get your insights and suggestions on the best approach to take. If you have experience creating custom forms or plugins, could you please share your...

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How to Create Catalog Tasks for Child RITMs Based on MRVS Row Values After Approvals?

Hello Community,I am working on a requirement related to a Service Catalog item that uses a Multi‑Row Variable Set (MRVS).Use CaseA user submits a Service Request that contains multiple rows in an MRVS (for example, 10 rows).The request goes through ...

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