ServiceNow Community

Now Assist window disappears after interacting with it

Hello!I've recently been facing issues with the Now Assist chatbot function.When I'm on the Employee Center and I have the Now Assist chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies...

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Resolved! Phone number format for users

Hello Community,I would like to change the format of the Mobile phone (mobile_phone) field in the User [sys_user] table.Currently, the phone numbers are displayed in the following format:Example: 1(449) 260-6439However, I would like the numbers to be...

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What causes the 'Cannot add duplicate relationships' error message to appear on Relationship Editor?

I was just wondering if anyone knows where in ServiceNow is the below error message configured when trying to add a duplicate relationship in Relationship Editor? The reason I ask is because I'm trying to add some more functionality and prevent othe...

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(Article6_TM) Issue faced when Scan Engine moved to non-prod after applying prod Cloning

Issue Statement: Scan engine Application not allowing to commit update set (backed up update set) in non-prod post cloning (prod->dev) ,development got stopped partially. Description: In our Production instance , Scan Engine app was deployed for Ins...

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Application Development Fundamentals On Demand trainer/speaker

16% into the course and absolutely loving the humoristic trainer, makes things so much easier for the brain to ingest when you are sharpening your ears to not miss the fun stuff in between. Couldnt find the correct Phil profile to link but thanks for...

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Entity Based Access vs Confidentiality vs User Hierarchy

Hello GRC experts, How do Entity-Based Access, Confidentiality Records, and User Hierarchy interact to determine a user's final visibility and edit permissions for Risk and Compliance data?

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Virtual agent LLM topic not getting triggered

I have created a virtual agent LLM based topic and published it. when i am searching text "change office location" my topic is not getting triggered. why it's happening even though my topic is published correctly. In Virtual agent now assist window i...

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Azure and AWS Service Graph Connector - stale VMI CIs (most recent discovery >2 month)

We are running SG-AWS and SG-Azure(without SSM deep discovery) to discovers all standard cloud resources since July 2025. Our priority for public cloud resource focused on the Virtual Machine Instance resource created in the cmdb_ci_vm_instance table...

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Resolved! Hide New button

Hi Team, We wanted to hide New button in HR cases naive view,But no in HR workspace From where this action comes from, I tried to deactivate from UI action but its not working.

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Hi All, Sidebar discussion record should open in workspace itself how to achieve that?

In any kind of servicenow workspace if we click on sidebar discussion for any record it will create a new discussion for that record but the record details were showing in a card layout if we click on that it will take us to native view instead of wo...

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How do I limit which HR Services that HR Agents can see on the case-creation-page in HR Agent Worksp

I would like to know how to limit which HR Services (in the same COE) are available to different HR Agents on the case-creation-page in the HR Agent Workspace.In the attached screenshot, I would like Agent 1 to see all 3: NLI, FFWO, General ER Case b...

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SOW - Add Catalog Item recommendations

Hi Friends, We started using SOW (Service Operations Workspaces) for ITSM. There are some catalog items and knowledge articles which we want to show to the user based on their roles always. Not just based on keywords. These are like top recommendatio...

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Service Operations Workspace default list selection

Hello, On Service Operations Workspace, when the workspace loads there are 2 tabs under the main List tab. These 2 sub tabs are Lists and My Lists. For some users Lists opens as default tab and for others My Lists opens as default tab I would like to...

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Error in client scripting course - onSubmit script error: ReferenceError: validateFunctionDeclaration is not defined

Hi, I'm doing the paris scripting course https://developer.servicenow.com/dev.do#!/learn/courses/paris/app_store_learnv2_scripting_paris_scripting_in_servicenow and I'm on the client scripting module learning about the onLoad, onSubmit and other diff...

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Scripting and Coding