ServiceNow Community

PA Reporting Data visualizations and filters query

I'm creating a new PA dashboard with some data visualizations and filters. I need to be able to filter on different ticket types (cases, incidents, alerts) to see how many times an individual has updated tickets.As an example; A colleague has made 15...

Question

Modify Contextual Sidebar in workspace

Hi all,I have a requirement to create a new icon on the contextual sidebar of the workspace. When clicked, I should be able to use script using advance filter condition by providing the reocrd class name and the sys_id to the script to query a custom...

Question

How to edit details tab of incident in SOW workspace

Hello, I have a requirement to move the fields of incident in a order.On the Left panelFields should be listed as follows Assignment SectionAssigned toAssignment GroupIncident SectionCallerLocationShort DescriptionDescription NumberStatePriorityOpene...

Question

Proper way to wait for Change Closed or Cancel condition

I am creating standard change requests dynamically in a Flow Designer flow in response to a user submitting a RITM. The flow is configured to wait until the change's state is closed or cancelled, and update / close the RITM accordingly. However, I ge...

Question

Loop Playbook User Form Activity for updating multiple records

Hi everyone,I would like to use the User Form Activity to update several records one after the other, but currently I can only select one record at a time.The number of records to be updated can be dynamic based on user input.

Question
Playbook Experience

Inquiry on Flow Designer: Create an approval reminder for range of time

Is it possible in ServiceNow to create a subflow that performs the following?Sends approval reminders with a maximum waiting period of 21 days for outstanding approvalsAutomatically cancels the Service Request (SR) if the approval is not completed wi...

Question

How use a client script to check which fields were modified?

I am writing an onSubmit client script on the Incident table. The goal that it will perform a certain action if the form was modified, except in the case that only "assigned to" and/or "assignment group" are modified. I am currently using g_form.modi...

Question

How to make fields as read only on portal ??

Hi All, How to make time zone , business phone as read only on the portal page. @Ankur Bawiskar can you help? Regards,Shabbir Shaik

Question

Resolved! RITM has multiple requests(group1,group2 ), if g1 got approved then g2 requests no longer required

Hi AllI have two subflows attached to a flow. the subflow 1 triggers when the space is one of 1, 2, 3 subflow 2 triggers when the space is 3 4 5 I have selected 1 and 4 so that both subflows triggerand in subflow 1 it will go for approval request onc...

Question

How to Hide Declarative Action in Record List Component Based on Parent Record Field Value?

Hello Community,I'm trying to conditionally hide a Declarative Action ("New") in a Record List Component within a workspace based on the parent record's field value.Setup:Parent Table: x_parent_table (appears in workspace)Child Table: x_child_table (...

Question

How to get the approver details once who approved the request in Flow designer.

Hi, We have a requirement to display approver details in an sc_req_item report. However, when using a database view to join approval data, we are unable to retrieve catalog variables. Since the business expects approver details, catalog variables, a...

Question

Data Refresh Rules

Hi,Where Data Refresh Rules are stored/or what is the table name ?

Question

What is the best away to accomplish shared MFA with the ServiceNow admin account?

We have a requirement that MFA be enabled on local accounts, and this included the primary admin account (System Adminstrator).The issue I'll expect we'll run into is one person will have to register MFA with their authenticator app, thus being the "...

Question
Instance Configuration
User Interface (UI)

Managing syslog Growth in ServiceNow

Introduction The syslog table is one of the most active tables in ServiceNow. It stores platform-level informational, warning, and error messages. Many customers face rapid growth of syslog data, which can impact system performance and storage. This ...

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Best Practices
Now Platform App Engine
Scripting and Coding

Application Manager does not show any plugin update anymore after patching to Zurich release Patch 5

Hi all After patching our DEV instance to Zurich Patch 5 we wanted to update all our plugins.But after upgrading the first plugin the application manager does not show any available update anymore.We did the same procedure on our TEST instance and go...

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