ServiceNow Community

On Demand Webinar page not working?

Hi Is it just me? I've tried the page https://www.servicenow.com/events/on-demand-webinars.html in multiple browsers but it will not let me scroll the list. In fact initially it looks like there's only 2 webinars at all but if you try on mobile you s...

Question

Save as Draft resets variable back to --None-- when accessing draft catalog item

Hi, We're running into an issue where accessing a draft request isn't storing the previously saved variable value. We have a software license record producer where the first variable that appears is "Request Type" and it initially displays --None-- ,...

Question

Apply default font settings to ALL HTML fields on the platform

We would like to apply a default font face and font size to ALL HTML fields across the platform. We are aware that HTML or "rich text" fields exist in many tables. In Zurich, the default font in the TinyMCE editor is Arial, 8 point. We would like the...

Question

Is it Possible to Add Catalog Item Variables into Service Operations Workspace?

Good Afternoon Everyone, I have a question that I am unable to obtain an answer to. I currently have a user at my organization who would like to add a specific catalog item variable to lists in Service Operations Workspace? Is this functionality that...

Question

Resolved! How to encrypt catalog variable at database level

Hi, I have to encrypt the catalog variable, can some one tell me the steps.

Question

Virtualized by::Virtualizes - CI Relationship

Hello! this is my first post to the Service Now Community so please let me know if I need to supply any additional information for you to help answer this question. I'm trying to understand which way around the following relationship should be create...

Question
Scripting and Coding

CSA question exam

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands -on experience with the new application?- Activa...

Question

Resolved! How to Filter List Collector Variable Based on Value Selected for Lookup Select Box

Good Morning Everyone, I am currently trying to solve the following issue. I have two separate variables for a catalog item: Variable A, which is a Lookup Select Box, and Variable B, which is a List Collector. Both of these tables are referencing the...

Question

CSA Exam question

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table? - Field Matching- Select Data Source- Schedule Transform- Create Trasform Map- Load Data in some parts the answer is F...

Question

Slow decision table of flow designer

Hello Experts, So i'm working on a decision table with 44 records and when i click create draftits basically taking forever to complete the process. In future i want to put 150 records in this table if it'll create issue like this shouldi got further...

Question

How to Prevent SGC for Microsoft Intune from deleting CMDB records

We are using the Service Graph Connector for Microsoft Intune to sync hardware devices into the CMDB (e.g., cmdb_ci_computer). I noticed that when a device is wiped in Microsoft Intune, the connector automatically deletes the corresponding hardware r...

Question

Streamlining Case Intake in FSO Workspace with Record Producer Launch

As part of the Zurich release for FSO case management, we’re introducing a powerful enhancement that simplifies case intake for both consumers and agents: record producer launch directly from the FSO service selector. 里 What’s the Feature? If a ...

Article

Configuration Compliance:Can not manually close test results and False positive button not available

Hi, We have recently implemented Configuration Compliance using Wiz scanner on our instance and have below questions:1. Noticed that all the fields except assignment group and assigned to on test results record are greyed out which is the OOB setup. ...

Question

Resolved! 403 forbidden when calling an AI skill form a MCP client (Postman or MS Copilot)

Hi community,I'm running a 403 forbidden error when trying to use an AI skill (incident summarization) published by a ServiceNow MCP server. Scenario:OAuth Client Credentials (with an integration user with ITIL role)AI Skill (OOTB) requires ITIL role...

Question

Purchase Requisition Not Created When “Request to Purchase from a Vendor” Is Submitted via VA

Hi everyone,We are facing an issue where a Purchase Requisition (PR) is not being created when the “Request to Purchase from a Vendor” topic is submitted through Virtual Agent.Scenario:Users raise a request using the Virtual AgentThey select the “Req...

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