ServiceNow Community

PA dashboard

Hi Here I am working with platform analytics dashboard but when I try to add column on the above widget using the edit option its not reflecting back to the test instance when i transfer it ?? does any one know why ??or is there is some other way to...

Question

AI Agent enabled on Virtual Agent not recognizing intents

Hi All,Currently I am working on a scenario where I have created an AI Agent in our ServiceNow Zurich instance and published it on the Virtual Agent. The agent is visible and active in the Virtual Agent, but it is not able to recognize or map the use...

Question

UI Policy Related List Actions

Dear Folks, Hope you all are doing good!! Did you know that there is an option to show/hide related list using Ui Policy ? In this article, we will see on it. Let's get started !! Requirement : Show/hide related lists based on some fields condit...

Article

Knowledge article is getting opened in kb_view.do from end user portal

Hi All, Here we have a query about opening the knowledge article at end user portal. When we search for any article in the "client esc" portal through the Topics (Search Knowledge base; OOB) in virtual agent with Now Assist, it gets open inesc?id=kb_...

Question

ITOM: Voice Gateway Discovery - Issue with devices being miscategorized as IP Routers

Hello,I'm working on a story to investigate why six newly discovered voice gateways are being incorrectly categorized as IP routers. I've already tried manually changing the model category from IP Router to Voice Gateway. However, when discovery is r...

Question

Test user not able to login into Now Agent Mobile

Hi,I've installed now agent app and login using our QA instance. I noticed that when an incident is created from the agent app, both info message and notification will be created. But the info message is getting created and the notification is not ge...

Question

How to send a scheduled report (CSV file) to external server from ServiceNow

Hi, Could someone please help me for below requirement. I have a report which is there on custom table which needs to schedule on weekly basis and send to external sever.CSV files need to send to external server.Thanks,

Question

How to link a subproject to an existing project within the project workspace

I would like to know how to link a subproject to an existing project within the project workspace.I understand that I can link them by selecting the subproject tab from the following screen and creating a new one, but is it not possible to link them ...

Question

A table's elements are on compatible columns in helath scan finding servicenow

Hello everyone,I'm trying to understand a HealthScan finding for an Update Set. The scan result shows: "A table's elements are on compatible columns," but provides no other details.What does this finding mean, How can I fix this came for referenced f...

Question

Regarding the form header in security incident record

we want to remove create outage and calculate severity from the security incident form header like in the picture below but we were not getting the result as expected Please provide any solution for this -TIA

Question

How to get previous value on email script

Hi, I have a scenario The email subject should be updated to indicate that the incident number has been escalated to the respective group, specifically when the ticket is moved from A to B group. So how to take previous in email script?Can anyone ple...

Question

How to prevent deduplication Task creation for a specific serial number and state

Hi Team, We have a requirement to prevent the deduplication Task creation for a specific serial numbers , also for specific state. because currently tasks are created even for retired Cis. how to write the rule for this exclusion? Regards,Saranya

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In Workspace, how can I get the count of open main tabs

Question

Unable to claim the CSA

Hello All,I am unable to claim the CSA voucher. While doing so it is redirecting me to the payment page. I have completed all the pre -requisites:1) Completed the CSA course and earned the voucher.2) Account linked with Webassessor and reflecting the...

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