ServiceNow Community

CSDM Naming Conventions Business Services/Service Offerings/Technical Service Management

The business CSDM folks have suggested they were told that naming the Technical Service Management and Service Offering could have the same names. On the cmdb deduplication tasks we are now getting tasks that show duplicate CI values for Business Ser...

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Run AI Search Topic Block not Working

Hello everyone, I've created a search application, search profile, and search source. I ran a Search Preview and it works. I then created a small, three node, VA topic and called the Run AI Search topic block with the search application I created and...

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Weekly time series chart date display

Do we have an option to change the visualization of the weekly time series chart for indicators to show the first day of the week (like in reporting) rather than the W35-2005?

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User Experience and Design

Service now only support connect oracle by sid, not support by oracle service name

Hi TeamService now only support connect oracle by sid, not support by oracle service name, could anyone know how to connect oracle with oracle service name, not oracle sid ?

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Flow Question: Withdraw Request in Middle of Flow

We have a pretty basic Catalog Item Flow that does the following:1. Ask for Manager Approval2. Ask for Data Owner Approval3. Automatically add user to AD groups4. Wait 31 days5. Automatically remove user from AD groups added up in step 3 Note that st...

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Major Incident Management

Hello All,We are in the process of launching Major Incident Management in our organization, and I need to provide training to users on how to create a Major Incident or promote an existing incident to a Major Incident.I am aware of the basic Major In...

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How to Limit OneDrive Spoke Credentials so only Reading is Allowed for Policy Authoring

Hi, my client does not want to give ServiceNow write privileges to the OneDrive Spoke to enable Policy Authoring in SharePoint. They are hoping they can set it up with only read-level permissions. The integration has the option to "Create a record" o...

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Resolved! reference qualifier to show only wanted groups

I created a form to show only specific groups using reference qualifiers to add/remove users from aad groups.form and flow works fine, but when im using the form to select groups, is it possibly to only get the groups the user is not member of when a...

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Extract Time from Date/Time to restrict Change Requests

Hi Everyone, I have a strange request from our CAB team, they would like to restricted the ability in a Change request to move to the next step, if the Scheduled time (start_date) is not within the approved window. My first approach was to just use ...

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Resolved! [Article] The Complete Guide to JavaScript Arrays: Secrets Every Developer Should Know

Arrays are one of the most powerful tools in JavaScript. Whether I'm working on a shopping cart, building a playlist, or managing a to-do list, arrays always find their way into my projects. When I first started out, the concept felt mysterious, but ...

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Multiple RITMs under 1 REQ

Hi Community,I’m trying to figure out the best way to create multiple Requested Items (RITMs) from a single Catalog Item submission.Use case:We have one catalog item with several checkboxes. (It Systems, Information Security, Finance)When the form i...

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Service Catalog
Service Portal

Keeping your instance database footprint tidy (02): Maintain Attachments and Attachment Documents

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Keeping your instance database footprint tidy? Reducing instance database footprint? An important subject, though actually a subject that barely gets attenti...

blog

How to autopopulate a field value based on same field value present on a different table ?

Hi All, I want to auto populate a field value based on same field value present on a different table. As shown in the below picture Pentest finding records are linked to Pentest project record . We create Pentest finding records clicking on NEW butt...

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Hi

What do you think about 2026 January's upgrade? (my first post at the comunity)

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How to Redirect from OLD Content Site to Employee Center

We still have the old Content Management site active. After completing the config of Employee Center, we'd like to automatically redirect users going to "<site_name.service-now.com/ess to ".../esc".How would we configure that. We find methods to redi...

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