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What`s New Popular Posts More The latest in Community Posted by jordancbaron Save the date: now[dev] is coming to San Jose! Save the date: now[dev] is coming to San Jose Mark your calendars: November 4–5, 20... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Agent Availability Timeout and Message Read Receipts Agent Availability Timeout Is it possible to increase ... Read More Prasanna_Patil Specialist Beyond the dumps:Building true servicenow expertise for project success While passing certific... Read More Prasanna_Patil Specialist Efforts required along with the task details for Integration Hello All, We are buil... Read More George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Tejas Adhalrao Specialist Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Fresh Eyes, Faster Adoption - Student Talent Strengthens ServiceNow Deployments Hosted by ServiceNow 1 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Event Management Webinar - The AIOps Advantage Hosted by LexaFu 2 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy - Event Management Evolved: The AIOps Advantage Hosted by ServiceNow 2 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy - Event Management Evolved: The AIOps Advantage Hosted by ServiceNow 2 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Platform Analytics Academy - What's New in the Brazil release – Part 1 Hosted by ServiceNow 2 Sep, 2026 09:00 AM PDT Event Details Online How ServiceNow's CMMS, powered by Field Service Management... Hosted by JenniferG 9 Sep, 2026 01:00 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Assign SCTASK based on shift

Hi AllWe have a requirement to assign an SCTASK to the person who is currently working on a particular shift.For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCT...

  • Question

UI action in wokspace

I want to show a pop-up if there are related tasks before closing the parent case.The below code is working for native UI but how to add the same functionality in workspace? Need the same feature of "global.StateFlow().processFlow" in workspace as we...

  • Question

Assessment Simulator Task 6: Create a Dashboard and Add a Visualizaiton

HiI am having issues with step 6 primarily but even step 4 I am not sure I have done correctly. Below are the instructions:------As a Platform User, you want to create a dashboard where you can quickly view the status of incidents you are responsible...

  • Question

Product level license under management filed

Hello,I have a question. I know that if we do not want certain software to appear in the compliance report in SAM Pro, we can set the "License under Management" field to False.However, what should we do if a Software Model has not yet been created in...

  • Question

Resolved! Scoped applications and technical debt

Hi, When considering implementing scoped apps, I would like to know whether these can have the potential to cause performance issues and increase technical debt. In one scenario, a plugin will be installed in its own scope and discovers network infor...

  • Question
  • Architect

How does the visualisation generation work in otto?

Hi team,  I was trying to visualise something in otto, I provided it a sample dataset and it used the : "Generate chart with valid chartable data" by itself. I want to understand how it was able to discover that tool when it is not linked by any agen...

  • Question

Rename Otto

Is it possible to rename Otto from an end customer perspective. Not having the name appearing somewhere on the UI?  

  • Question

Stop building workarounds for bad behavior

One thing I've learned working with ServiceNow is that not every problem needs to be solved with a Business Rule, Flow or Script. Sometimes the real problem is simply that a team isn't following the process. And this is where we often get requests li...

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