PDI Offline

AlejandraEs
Tera Contributor

2 hours ago

Hello Developer Program Team,

My Personal Developer Instance (dev181566) has been stuck in the Offline status for more than 24 hours

  • Instance ID: dev181566

  • Current Status: Offline

  • Version: Zurich

  • Issue: Under the Actions menu, there is no option to restart the instance—only the Release instance button is available.

I have ongoing development work on this instance that I need to recover and back up. Could an administrator please assist by checking the underlying host node and restarting or restoring the instance?

I would really appreciate your support in getting it back online without releasing or resetting it.

Thank you in advance!

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kh_safal
Administrator

37m ago

Hi @AlejandraEs,

Some PDIs may be temporarily unavailable while scheduled maintenance is underway.

If your PDI is currently offline, you can:
  • Wait for maintenance to complete and your instance to become available again.
  • Release your current PDI and request a new one. Please keep in mind that releasing your instance will permanently erase all data and work stored on it, so only proceed if you're comfortable losing that data.
Please note that PDIs are unsupported development resources and are not covered by availability, support, or uptime SLAs. We encourage you to back up important work regularly to avoid potential data loss.
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