ServiceNow Community

How to create a request through email

Hi All, We’ve received a requirement to create a request directly from an email. We attempted to configure this using Flow designer and the “Submit a Catalog” action by triggering a catalog; however, this approach doesn’t meet our needs. Specifically...

Question

Resolved! want the flow activites to be started after a specific time

Hi team,In flow designer, i want the flow activities to be started after a specific time. I have used the wait for duration logic but still it is going past that time and it is not working as expected. Kindly help.In the below image i want my activit...

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Inbound E-Mail using Exchange Online and Client Credential Flow

I am trying to set up account for a bunch of inbound mailboxes running on Exchange Online. I find instructions on how to set it up using a OAuth Autorisation Code flow but none on how to set it up with Client Credential flow. Is this even possible?

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g_form.submit() is not working with spModal PoupUp Window

Hello Community,I have a Catalog Client Script (onSubmit) running in Service Portal.When a user selects Yes on a variable and no attachment is present, I display an spModal with two buttons:Okay → stay on the form (do not submit)Cancel → submit the r...

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Event Management : Leverage Alert Correlation and Grouping for Noise Reduction

Introduction: In this Event management series we are looking at different aspects of event management as shown below. In previous articles we saw event rules and CI Binding ,if you have missed that then please go through them for proper understanding...

Article
Event Management
Multiple Versions

Auto cancellation if not checked-in

Hi Experts,We are using the Workplace Reservation Management application and have configured auto-cancellation for meeting room reservations based on the check-in policy.Expected behavior:If a meeting room reservation is not checked in within the con...

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Rome

adding dashboards in service operation workspace

HI team, In Service operation workspace, in home tab, i am not able to see the other oob incident problem change dashboards.Is there a specific way by which we can add those. Kindly help.It is only showing 4

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What is kcs plugin, what features will be rolled out after installing ?

What is the use of kcs plugin, what will be the major features after installing, i have seen with out installing the plugin able to create knowledge from incident, i don't see any additional features, why servicenow has rolled out, already it has aqi...

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Looking for Documentation on Email Log [syslog_email] Table in ServiceNow

Hi everyone,I’m looking for official ServiceNow documentation or detailed information about the Email Log [syslog_email] table. Specifically, I’d like to understand:When and under what conditions records in this table are created.What log levels are ...

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Separating records along with their attachments from one table to another

Hi! I am looking for suggestions on the best approach for separating records from one table to another. lets say from table "Case" and moving them to table "Business Case". There are currently records on the case table that have attachments. I was th...

Question

Azure Cloud Discovery

Hello Folks, Can anyone guide me to setup the Azure Cloud Discovery in PDI.I am using Azure Free trial & created Subscription along with the "App Registration" on the Azure Side.Also, Created "Service Principle" & Service Acccount with all the neede...

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Discovery

When dealing with multiple scopes how to decide in which scope the configuration should be created.

I need to know the best practice to select the scope in which the configuration needs to be created. Suppose I am working in HR Scope and I need to create a business rule within that I need to access data from User table which is Global Scope. Then w...

Question

Execute pre-import script - Data stream

I need to pass a single input parameter to a Data Stream using the Pre-Import Script.I've already defined this input parameter in the Data Stream configuration.I've also set up a Scheduled Import and linked it to a Data Source.In the Data Source, I s...

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ACL Evaluation: Admin Overrides and A System Property

ACL Evaluation: Admin Overrides and A System Property Just when you thought you knew all there is to know about ServiceNow ACLs, a little "gotcha" pops up and can change the behavior from what you'd normally expect. It's time for another ServiceNow...

Article

How to manage plugin/application updates

Dear CommunityWe are struggling to find a proper way to manage plugin/applications updates. As you are aware plugin/applications are receiving outside upgrades and patches new versions that you can install. Frist of all when you look for updates for ...

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