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Can see multiple publisher to select from Publisher field in Software Model form

Hi All,Having similar question, our developer already ran the Normalization guided setup. However, we can still see multiple values for Microsoft is Normalized and hence able to see all of these entries while selecting publisher in Software Model For...

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Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

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Resolved! Unable to lookup single record in UI builder data resource

G'day, I have spent several hours trying to troubleshoot an issue in UI Builder and was wondering if anyone can provide some tips on what I might be doing wrong. I am trying to configure the attachments on the contextual sidebar for Catalog Tasks to ...

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Automatically display related information

Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)?

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grouping catalog items

My customer wants approximately 60 catalog items to be created. Is there a way to group them like in the Classic View? Example: If I select Network, then all catalog items associated with Network will appear. Understand that Network might not be ...

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Configurable Portal Widgets: Portal Data List Widget

The Portal data widget displays content such as cases, invoices, or data from any table in a list. Below you can see Portal Data list widget. In this example, it's displayed on the Business Portal. This widget is out of the box for the Business ...

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Zurich Patch 3 Upgrade - Dashboard Issues

Hi all, We have already migrated our core ui dashboards over to Platform Analytic dashboards several releases ago. During the most recent upgrade to Zurich Patch 3, we had a lot of dashboard issues. A lot of the core ui dashboards were set back to ...

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Upcoming SNUG: Call for Customer Speakers and Host

Hello San Antonio SNUG Members: We are excited to be planning the next San Antonio SNUG in February and we are looking for customers who want to: Present: SNUG presentations are typically 30-minutes in length - the perfect amount of time to shar...

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Resolved! Widget/Modal help

I posted a question last week to help get me started with a portal (custom) widget and I was able to get the data from the client to the server (run a script include) and then spit back a value from the script include.Looking at it further, now I wan...

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Resolved! ServiceNow ESC EC_Dashboard , My Request Widget , add assigned to field/ label

Service-now ESC EC_Dashboard , My Request Widget , add assigned to field and label for Example (See screenshot), Ive added the assigned to but would like a label to let users know that its "assigned to " to the following technicianExample: (How to ad...

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Source of Dynamic Content for Status Report template on Project Workspace - SPM

Hi, We have a requirement to display list of Stakeholders associated to project on Project Status Report like Key Milestone, RIDAC, Cost Plan and Resource allocations. I am unable to see Stakeholders under Insert dynamic content while creating new Pr...

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Looking for correct answer

Question -1When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as "Match Not Found". What are potential causes of this? (Choose three.)A. You have opted out of the Content ServiceB. The cont...

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Problem with Multi Row Variable Set Elements on Portal Form

We have a form where user access (breakdowns specifically) are called via API and should display on the form for the option of selecting them to be removed. This stopped working, probably at or around the upgrade to Yokohama. I have traced that the A...

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Adding dynamic duration column on report

I have one report in which user information is there. I want to add one column for the duration(in years and months) the user has been with the company and that should be dynamic.

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Mass search serial numbers that contain text?

Hello, I need to search the hardware table for 100s of serial numbers but only part of the serial numbers is given. Is there a way to mass search serial numbers that contain xyz? For example, I am given 1309531, 131952 and 1420341 but the database ...

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