Issue with Staging Table Record Creation & Running Only One Transform Map

Hi All,I’m working on a requirement where records are sent to a staging table and then processed through a specific transform map.However, I’m facing two issues:When I insert a record into the staging table via script, it is being created twice.When ...

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Flow designer to send email with all Catalog Variable

Hi All,I am trying to send email to a specific Email address with all RITM variables when a request is submitted.Initially I have given a simple FD taking a RITM and then send email to see if all variable goes properly. Any extra steps to send email ...

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Agile Iteration capacity in EAP based on Agile Group capacity (points)

SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. Please note that ServiceNow may offer an out-of-the-box solution for the issue described below in the future. The proposed solution requires configuration,...

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• Agile Iteration
• Agile Sprint
• Capacity
• EAP
• Enterprise Agile Planning
• Sprint Capacity

importing spreadsheet data into ServiceNow

When c, what is the first step in the process?A. Run Data ScrubberB. Set CoalesceC. Select Import SetD. Load DataE. Define Data Source

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🚀 ifBash Joins the Movement – Co-Sponsoring the ServiceNow Hyderabad Meetup!

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Restricting Access to Incident Records based on Role and Business Service

Hi All, I have a requirement to restrict access to particular incident records based on Role and Business service.The incidents created from "Payroll Issues" record producer must be visible only for the users having Role- ( payroll + itil ) and havin...

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how to route users to employee center based on specific user criteria

Hi,We need to route all users who report to a specific person to employee center portal when they try to access ServiceNow. Can anyone assist on how to achieve this requirement?

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Speed Up GlideRecord Queries with AddExtraField

The addExtraField method that was added to the GlideRecord API in a recent release can drastically improve GlideRecord execution times.  Here is a real life example of just such a case. Background: We recently encountered performance issues while dev...

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Trouble Getting Skill Assignment to Work With Incidents

I've gone through this tutorial a few times and also through all the other documentation I could dig up.   https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as...  I'm still unable to auto assign incide...

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Now Assist - how to create a report on Assist used per user on daily bases

Hello, We're trying to follow the Assist consummed per user on dailly bases ?This will help us to followup the user activities on AI and help us to enhence some custom skills Thank you for your help  Best regards,OCA

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create a widget that displays most the popular knowledge articles

The popular knowledge articles widget section displays the 8 most used kb articles from the self-service knowledge base in the past 90 days in the employee center portal.can anyone help me on this.Thank you

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How to Improve Dashboard Drill-Down Experience in ServiceNow

Hello , our customers are experiencing a not ideal user experience when using the Platform Analytics dashboards.Currently, when a user clicks on a score in a dashboard widget, the drill-down functionality defaults to a classic list view. This is not ...

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Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table.  That part works fine.  But we are creating a flow that does various things when the record is first added to the tabl...

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Team's intgeration using servicenow

Actually, I had created the team's integration using ServiceNow. When a message is to be posted into the existing channel I'm getting the insufficient Privileges error 403 can anyone help me regarding it.like what is the content-type: application/jso...

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Guided Tour not launched for few users

Hi Team,We’ve noticed that the Guided Tour for the HR Workspace, which was previously functioning correctly, has suddenly stopped launching for a few users. Could you help us identify the possible causes for this issue?Additionally, if a user dismiss...

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