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Share your thoughts with us.

Share with us your most important lesson you learned from this ServiceNow implementation in the course.

  • Question

Notification needs to be triggered

I need to trigger notification whenever any customer updated comments in Req_item. It needs to send notification to the Assigned to person. We don't have assigned to person in req_item available only in sc_task.how can we implement it.

  • Question

create a template for the vtb card

I would like to create a card template for the VTB to include the same tasks (steps) in the checklist location. If we have projects to follow, we can take that template and use it to create our tasks etc. without creating the checklist item.  

  • Question

Script include questions

Hello All: Despite it all, after 15 years, i'm revisiting Script Includes.  LOL. I don't do them much, so here is a dumb question. I'm attempting to restrict users from requesting duplicate service accounts.In my form, I'm also dictating the naming c...

  • Question

Resolved! Clone My Request Widget not recognizing a new My Request Filter

I am new to working with the Widget portion of ServiceNow.  We have a requirement to mimic the current My Request functionality on the portal page to specifically search requests and/or incidents that have the term 'transHUB' in the short description...

  • Question
  • Scripting and Coding
  • Service Portal Development

Managing Outages within a Service Management Environment

An IT outage is when computer systems or networks stop working correctly, often due to hardware issues, software glitches, or other unforeseen events. This disruption can lead to downtime, impacting productivity and business operations. To minimize s...

  • Article
  • Major Incident Management
  • Service Portfolio Management

Rerun Migrate Software Installs

We have SAM plugin activated and data from discovery is now being written to cmdb_sam_sw_install. When I run the Migrate Software Installs menu option I get presented with a screen that says "Data has already been migrated" however none of the data f...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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