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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Understanding the "Archive Unique Certificates" Table in ServiceNow Certificate Management Issue Description Whil... Read More Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [APAC] What's New in the Zurich release for ITOM Visibility & Cloud Accelerate Hosted by Lolita Honkpo 29 Sep, 2025 06:00 PM PDT Event Details Online Live on ServiceNow: [APAC] What's New in the Zurich release for ITOM Visibility & Cloud Accelerate Hosted by Lolita Honkpo 29 Sep, 2025 06:00 PM PDT Event Details Online Ask the Experts: Driving Platform Adoption Hosted by Allen Andreas 30 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich Release for Customer Success Hosted by Lolita Honkpo 30 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich Release for Customer Success Hosted by Lolita Honkpo 30 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich Release for Customer Success Hosted by Lolita Honkpo 30 Sep, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Live on ServiceNow: [JPN] ServiceNow Zurichリリースのパワーを解き放つ: IT サービス管理 (ITSM) の新機能

  このセッションでは、Zurichリリースに含まれるITSMに特化した新機能について詳しく解説します。このリリースが組織にもたらす価値を理解し、アップグレードの計画を開始するために必要な情報を提供します。セッション中は担当スタッフが参加し、Zurichに関するご質問にリアルタイムでお答えします。   Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answ...

  • Event
  • IT Service Management
  • Virtual
  • Webinar

Live on ServiceNow: [JPN] ServiceNow Zurichリリースのパワーを解き放つ: IT サービス管理 (ITSM) の新機能

  このセッションでは、Zurichリリースに含まれるITSMに特化した新機能について詳しく解説します。このリリースが組織にもたらす価値を理解し、アップグレードの計画を開始するために必要な情報を提供します。セッション中は担当スタッフが参加し、Zurichに関するご質問にリアルタイムでお答えします。   Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answ...

  • Event
  • Virtual
  • Webinar

Live on ServiceNow: [JPN] ServiceNow Zurichリリースのパワーを解き放つ: IT サービス管理 (ITSM) の新機能

  このセッションでは、Zurichリリースに含まれるITSMに特化した新機能について詳しく解説します。このリリースが組織にもたらす価値を理解し、アップグレードの計画を開始するために必要な情報を提供します。セッション中は担当スタッフが参加し、Zurichに関するご質問にリアルタイムでお答えします。   Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answ...

  • Event
  • Virtual
  • Webinar

Modify view for CI clicked from Incident

I have configured the SOW view for CIs so when I open a CI in the workspace it shows with this view. However, if I open an incident and click on the CI that is on the incident, the CI opens in the Default view. How can I have the CI open in the SOW v...

  • Question

Platform Analytics

Pie Charts interactive filter not working when deselecting item(s) from legend.  When using pie charts as interactive filters, the pie chart does work when selecting from the pie chart itself.  However when we deselect an item from the "legend" of th...

  • Question

Keeping Live Agent Requests in Queue when Offline

In Live Agent / Messaging, I want interactions to remain in the queue even when all of my agents are offline. The idea is that the interaction will wait, and once an agent logs in and becomes available, they can pick it up. Currently, the behavior is...

  • Question

sys_email instance variable

I'm having a problem where I try to get the value of the instance variable from a business rule on Insert of the table sys_email when an email is recieved.I found that the value isn't defined after some updates, so I changed the business rule, but th...

  • Question

Live on ServiceNow: Get Started with ITOM Visibility

  Ready to accelerate your AI and workflow initiatives? This "Getting Started with ITOM Visibility" webinar reveals how to establish the data foundation necessary for success. Learn how ITOM Visibility empowers you to gain comprehensive visibility i...

  • Event

Understanding ServiceNow ACL Types and Operations

 I’m currently learning ServiceNow ACLs in detail. I prepared some notes to understand different ACL types, operations,Sharing here so it can also help others, and please correct me or add if I missed anything.  Type – values of type field client_cal...

  • Question
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