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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by laurentapia #BuildWith is BACK! Here's your first look #BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Understanding Time-Limited Roles in ServiceNow Giving permanent roles for short-term tasks increases security risk and leads to ro... Read More Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [APAC] How to expedite your ITOM journey with ServiceNow Impact Hosted by Lolita Honkpo 10 Nov, 2025 08:00 PM PST Event Details Online Live on ServiceNow: [APAC] How to expedite your ITOM journey with ServiceNow Impact Hosted by Lolita Honkpo 10 Nov, 2025 08:00 PM PST Event Details Online Live on ServiceNow: [EMEA] Hardware Asset Management Office Hours Hosted by Lolita Honkpo 11 Nov, 2025 05:00 AM PST Event Details Online Live on ServiceNow: [APAC] What’s new in the Zurich release for IRM and Now Assist Hosted by Lolita Honkpo 11 Nov, 2025 09:00 PM PST Event Details Online Live on ServiceNow: [APAC] What’s new in the Zurich release for IRM and Now Assist Hosted by Lolita Honkpo 11 Nov, 2025 09:00 PM PST Event Details Online Live on ServiceNow: [APAC] What’s new in the Zurich release for IRM and Now Assist Hosted by Lolita Honkpo 11 Nov, 2025 09:00 PM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

From Ticketing to Transformation: Reframing ServiceNow’s Role

ServiceNow is no longer merely a system of record for tickets; it’s a strategic platform for cross‑enterprise service delivery. Executives who still position it as “ITSM software” miss the broader opportunity: standardizing journeys, automating workf...

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Resolved! How to add "Run SLA calculation" to a script

I'm modifying the end time on a lot of old tickets. This is a one time deal to fix an issue.   The below script works for that but the SLA calculation is not updating. I found the Run SLA Calculation action that is doing it in the normal closing proc...

  • Question

Making Sidebar Conversations Private

We're currently in the process of transitioning our itil users from UI16 to Next Experience. One of the notable features that this transition adds for users is the "Discuss" button for opening Sidebar chats linked to task records. A concern that rece...

  • Question

Leave of Absence HRSD

Does anyone use the Leave of Absence functionality within HRSD, specifically if you use a Third Party Administrator for your leave process? Do you integrate with your TPA to update ServiceNow?

  • Question

Where does CMR record creation originate from?

I need to make changes to parts of the CMR record creation but cannot find where the "CMR" record is being generated from. Is it in a Flow? if so, which one? Is it in a script include? Does anyone know? I need to be able to change the Assignment Grou...

  • Question

addEventListener not working in Service Portal

 Hi everyone,I'm working with a catalog item and trying to perform a calculation whenever a user types into a single-line text box variable. Here's what I did: var s = g_form.getControl("variable_name"); s.addEventListener('keyup', functionName); fu...

  • Question

Can GRC Business User Lite take Advanced Risk Assessment as Assessor?

Hi there,I need clarification regarding GRC Business User Lite activities in relation to Advanced Risk Assessment.For one of our clients who is currently on the Xandu version (with no immediate upgrade planned), we want to confirm:Can a user with the...

  • Question

Reports are not visible to some users

Hi Everyone,We have a Dashboard with some List type reports on Idea(idea) table. The records in the reports are grouped by business_unit.description field.(Business unit is a field in idea table referencing business_unit table). Reports and Dashboard...

  • Question

SOW: UI Action 'Assign To Me' how to filter groups?

Situation:When creating a new incident via the service operations workspace, using the '+' button.There is a UI button is called 'Assign to me' which displays a list of all groups of which the current user is a member. Business Need:We need to be abl...

  • Question

Not authorized to send an email

Hi, We have upgraded our prod instance to zurich, when we try to send an email from case record sn_customerservice_case by using the template called email, when we try to send it to it is showing as not authorized to send an emailPlease help on this 

  • Question

Save button on Incident form disappeared

Hi Team, We observed that SAVE button on incident form is disappeared , we have checked UI action there is no recent update on Global / incident table level UI action available for SAVE button. even checked system property "glide.ui.advanced' also no...

  • Question

Resolved! How to hide the OOTB dashboard?

When I opened the "IT Agent Dashboard" (sys_id:f7c7986e4324821097aac6ecbab8f2fb) from the list displayed in Self-Service>Dashboards to hide it, the following message appeared.  You cannot edit this dashboard because it is marked as read only. Duplica...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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