Change in the relationship label

AlejandroD40754
Kilo Contributor

3 weeks ago

After the Australia upgrade the label in the relationship tab in the CI changed from [Distributed by] to [Distributed by::Distributes (parent)] we want the old way, is there a property we can use to revert it?

AlejandroD40754_0-1779474623003.pngAlejandroD40754_1-1779474639039.png

Labels:
0 Helpfuls
  • 730 Views
1 REPLY 1

ayushraj7012933
Mega Guru

3 weeks ago

Hi @AlejandroD40754 

This behavior is expected after the Australia release. The CI Relationship formatter now displays both relationship descriptors (child and parent direction), which is why relationships are shown as "Distributed by::Distributes (parent)" instead of only "Distributed by".

As far as I am aware, there is currently no out-of-the-box system property available to revert the relationship labels back to the pre-Australia format globally.

From a ServiceNow best-practice perspective, it is recommended to keep the OOTB behavior because it provides better visibility into relationship direction and remains upgrade-safe. The enhanced label helps users understand both sides of the relationship without opening the relationship type definition.

If your organization requires the previous display format, you would need to evaluate a customization of the relationship formatter/UI component. However, this approach is not recommended due to the additional maintenance and upgrade impact it may introduce.

You may also want to review the relationship type definitions (cmdb_rel_type) to ensure the parent and child descriptors are concise and meaningful for end users.

Hope this helps.

Regards,
Ayush Raj

0 Helpfuls