Change in the relationship label
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05-22-2026 11:32 AM
After the Australia upgrade the label in the relationship tab in the CI changed from [Distributed by] to [Distributed by::Distributes (parent)] we want the old way, is there a property we can use to revert it?
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05-22-2026 10:44 PM
This behavior is expected after the Australia release. The CI Relationship formatter now displays both relationship descriptors (child and parent direction), which is why relationships are shown as "Distributed by::Distributes (parent)" instead of only "Distributed by".
As far as I am aware, there is currently no out-of-the-box system property available to revert the relationship labels back to the pre-Australia format globally.
From a ServiceNow best-practice perspective, it is recommended to keep the OOTB behavior because it provides better visibility into relationship direction and remains upgrade-safe. The enhanced label helps users understand both sides of the relationship without opening the relationship type definition.
If your organization requires the previous display format, you would need to evaluate a customization of the relationship formatter/UI component. However, this approach is not recommended due to the additional maintenance and upgrade impact it may introduce.
You may also want to review the relationship type definitions (cmdb_rel_type) to ensure the parent and child descriptors are concise and meaningful for end users.
Hope this helps.
Regards,
Ayush Raj