ServiceNow Community

Dashboard widgets are left aligned after Zurich upgrade

Hi All, After Zurich upgrade we have seen that all the widget in a dashboard are left aligned, it was perfectly center aligned before. 'Switch to Core UI experience' option in dashboard is bringing back to original view. But is this a bug or expecte...

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Resolved! Now University Page Continuously Refreshing

I am encountering a significant technical issue when attempting to access the Now University platform (formerly Now Learning).Upon successfully logging into my account, the main Now University page enters a state of continuous, involuntary refreshing...

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Attach the forwarded email as an attachment to the static email notification

Requirement Overview: If I want to attach the email that was forwarded to ServiceNow (which did not create a case) to the Resend your email notification, so that the recipient knows which email it was that did not create a case. Solution: 1. Navi...

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Case and Knowledge Management
Human Resources Service Delivery

How to hide the Post Incident Review Related list based on Role?

Hello Everybody, I want to hide the related list "Post Incident Review" in incident form based on a role "major_incident_manager'.So only Major Incident Managers can only see the tab in both UI and in the Service Operations Workspace. I can't see the...

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Inbound Email Action: Parse Data From Table in Email to Create Multiple Incidents

We have a project where ServiceNow will be receiving an inbound email, and needs to create Incidents off of it. The information needed to create the Incidents is found in an HTML table in the email. I have found other threads discussing similar iss...

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ServiceNow Platform Implementation On Demand Training: SNPI - Explore Now Create

The guide "SNPI On Demand - Explore the Now Create Portal" which we need to follow to download the XML file need to be updated as Now Create site moved to new home/site since 5th Dec. I have attached the guide here. Please share updated guide to down...

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Resolved! Learning CMDB

Hi everyone,I’m planning to start learning CMDB and ITOM. Could you please suggest a structured learning path or key topics I should focus on to gain solid insights into CMDB?

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Need guidance on updating the email account table for automatic OAuth token refresh via Slack integr

I’m currently working on setting up OAuth authentication with automatic token renewal using the scheduled job “Refresh Email Access Token.” From my understanding, this scheduled job requires a corresponding record in the Email Account table in order ...

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Sprint Planning NOT available in Collaborative Work Management

Hi all,I cannot select Sprint Planning in a Collaborative Work Management Board. The option does not appear under Personalize → Views, even though Agile Development is licensed, roles are correctly assigned, and Stories are available. "Story" can als...

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Resolved! Data storage in base table and extended table

When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...

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Displaying Announcements in the Now Mobile App: Custom Component Guide

As of today, the Now Mobile/Agent Mobile apps do not offer a default component to display platform announcements. To address this gap, I’ve developed a custom solution that enables announcements to be surfaced directly in the mobile experience. This ...

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Agent Mobile App
Mobile Announcements
Mobile app configuration
Mobile Release Updates

Automating Historical Data Synchronization: Sending Old vs. New Attribute Payloads to Okta

Requirement OverviewThe core objective is to automate the extraction of modified user attributes from the Lifecycle Event (LE) Case and its associated records. When a transfer occurs, the system must: Identify the specific fields changed (e.g., Depar...

Article
Human Resources Service Delivery
Legacy HR Service Delivery

using ui builder we need create csm portal lilke all case , my case and need action

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Resolved! String field that auto populate with Barcode

Hi,I need to create a field of type String on the incident table that will be read only.After the user create an incident, this field needs to be auto populate with the sys id of the incident but it should be a barcode that can be scanned. the scanni...

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convert UI Action to List Action in Workspace

Hi,I created a UI Action on wm_task record that convert the form the pdf in a specific format and download the file to the login user computer.Now I want to do the same Action but on a List so that the user can choose multiple records and click on th...

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