Unable to add group member to group

while adding the group member, system is throwing Job to add or remove role(s) from user(s) of group has been queued?why?

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Can some approve/reject by replying to servicenow without the user record in sys user

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sc_req_item table not showing flow designer

the sc_req_item not showing in flow designer how to make it visible

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Create flow/subflow from AI

Hi Friends, Has anybody tried creating flow/subflow from AI/Now Creator? I am trying to move our old workflows to flows and subflows but Now Creator doesn't help much here. Even tried to do with Claude/GPT but doesn't help. Has anybody got the idea h...

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Migrate to LLM issue

We are having issue while migrating the NLU topics to LLM , getting stuck at below screen. For example :Copilot Chat ErrorTrouble Connecting to NetworkReport an IncidentThank you for your support. It will be really helpful!      

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Passing through Catalog variable in workflow event param 1 to populate the who gets a notification

Hi,I have a catalog item that has 2 variables I would like to pass through the workflow with 2 different events and populate who get the notification.The first variable they select a support group (assignment group) and want that groups manager passe...

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Is it possible to provide URL for the checklist?

Is it possible to provide URL for the checklist?In general on catalog task or at any place we called checklist, name and checkbox and add or deletion  option will be shown, however I want to provide some URL beside to name to show what action we need...

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Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge.   Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it.         Using the...

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Scoring Framework in SPW from demand to project

Hi -  When we use the Scoring Framework on a Portfolio Plan Demand, and then convert the execution item to a Project, the SPW Demand is closed and is no longer visible in the Portfolio Plan, but we can now see the project.  However, the scoring doesn...

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Problem: Report Creators requiring ITIL to view their reports

We have an ongoing issue where users who can build and share reports and Dashboards are really great at building such, but really dont have a handle on proper ways to share such. Many times, the creators share to ITIL role, thinking they will be shar...

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Knowledge Management - The Article Template Preview show only for kb_manager & kb_admin

Hello Friend,I have created a Knowledge Article Template. Everything works for the kb_manager and kb_admin roles, but not for the knowledge role. When I impersonated a user with the knowledge role, I received the following error:    Regards,Hong  

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Are you managing a service operations or contact center function?

Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadership — your experience is exactly what we need.  The ServiceNow UX Research team is runnin...

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Make a variable field mandatory when the catalog task STATE changes to 'Closed Complete'

 What will i use to achieve this, is it Catalog client script or Catalog UI Policy?

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Are you working with operational technology or industrial systems in your current role?

Whether you manage plant operations, configure OT/IT systems, oversee industrial networks, or work at the intersection of OT and IT — your experience is exactly what we're looking for.  The ServiceNow UX Research team is running a short screener to i...

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